Freshworks Announces Integration with Slack to Enable Accelerated Collaboration With Customers

May 1, 20202min

Global innovator in customer engagement software Freshworks Inc. has announced the integration of its customer support and engagement software Freshdesk with Slack, which is a leading channels-based messaging platform with over 12 million active daily users.

The Freshdesk and Slack integration allows teams and customers to collaborate and communicate through a platform to provide the best support to customers.

With the Freshworks and Slack integration service teams can:

  • Automatically post tickets from Freshdesk to relevant Slack channels, providing real-time updates and enabling agents to swiftly resolve issues
  • Easily collaboration with teammates and customers
  • Help agents work faster – View, create and update tickets directly in Slack, without having to change workflows or switch screens

Prakash Ramamurthy, Chief Product Officer at Freshworks, said: “Deploying technologies that make it easy to connect with customers and address their issues is more important than ever before as companies adjust to an increasingly digital service environment.”

“As Slack’s first-to-market customer support partner, we are uniquely positioned to help enterprises respond to inbound customer requests via the most popular channels-based messaging platform. Freshworks is committed to bringing the latest innovations to businesses as they seek to best serve their customers while markets continue to evolve.”


Sandra Radlovacki

Sandra Radlovacki

Sandra Radlovacki is Assistant Editor at Customer Experience Magazine.




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