Ian Golding described this interview as like “meeting someone who walked on the moon”. And it’s true: Fred Reichheld’s insights into enriching the lives of customers are out of this world! So watch this exclusive conversation with the inventor of the NPS score, recorded at this year’s UK Customer Experience Awards. See the whole interview: Ian: Everyone knows that Fred Reichheld created Net Promoter. But where did it come from? Fred: I had...

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