2019 Calendar

Masterclass

  • Jun 2019
  • July 2019
  • September 2019
  • October 2019
  • November 2019
  • December 2019
Jun 2019

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EX Masterclass Employee Experience Masterclass Training
Re-engineering the ‘experience’ of work to elevate engagement and business results





July 2019

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CX Masterclass CX Professional Masterclass
This two day interactive workshop walks delegates through a global best practice CX Management Framework


More info

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CX MasterclassCCXP workshop
This one day workshop prepares those who are eligible to sit the CCXP exam to give them the best possible opportunity to pass at the first attempt


More info

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High Performance Management for Inbound Contact Centres Masterclass
Now is your chance to learn how to manage inbound contact centres like you never learned before



September 2019

More info

More info


CX Masterclass CX Professional Masterclass
This two day interactive workshop walks delegates through a global best practice CX Management Framework


More info

More info


CX MasterclassCCXP workshop
This one day workshop prepares those who are eligible to sit the CCXP exam to give them the best possible opportunity to pass at the first attempt




October 2019

More info

More info


EX Masterclass Employee Experience Masterclass Training
Re-engineering the ‘experience’ of work to elevate engagement and business results


More info

More info


High Performance Management for Inbound Contact Centres Masterclass
Now is your chance to learn how to manage inbound contact centres like you never learned before




November 2019

More info

More info


CX Masterclass CX Professional Masterclass
This two day interactive workshop walks delegates through a global best practice CX Management Framework


More info

More info


CX MasterclassCCXP workshop
This one day workshop prepares those who are eligible to sit the CCXP exam to give them the best possible opportunity to pass at the first attempt




December 2019

More info

More info


EX Masterclass Employee Experience Masterclass Training
Re-engineering the ‘experience’ of work to elevate engagement and business results





WHO’S THERE FOR YOU

Trainers

Masterclasses by CXM partners. Every class meets our high standards. Providing practical knowledge for business.

If you would like to contact any of the trainers about anything, please just send a message through the contact form.


Ian Golding


CCXP

Ian Golding

A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.
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Ben Whitter


Mr Employee Experience

Ben Whitter

Ben Whitter is described as the World’s “Mr Employee Experience”TM and the ‘1# figure in employee experience around the World right now’. Ben is the Chairman of the UK Employee Experience Awards.

Daniel Ord


Contact Centres Masterclass

Daniel Ord

I’m an American national with nearly 30 years in the Customer Contact industry. After 20 great years living in Asia I’m now happily settled in Germany.
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A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


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Contact Information

For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

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