[bt_section layout=”boxed” top_spaced=”not-spaced” bottom_spaced=”not-spaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″][bt_header superheadline=”2019 Calendar” headline=”Masterclass” headline_size=”large” headline_style=”regular” dash=”top” subheadline=”” el_class=”” el_style=””][/bt_header][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”not-spaced” bottom_spaced=”not-spaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″][bt_accordion][bt_accordion_items headline=”September 2019″][bt_row_inner][bt_column_inner width=”1/4″][bt_image image=”24597″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/customer-experience-professional-masterclass” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

CX Masterclass CX Professional Masterclass
This two day interactive workshop walks delegates through a global best practice CX Management Framework

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_image image=”24569″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/customer-experience-professional-masterclass” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

CX MasterclassCCXP workshop
This one day workshop prepares those who are eligible to sit the CCXP exam to give them the best possible opportunity to pass at the first attempt

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][/bt_row_inner][/bt_accordion_items][bt_accordion_items headline=”October 2019″][bt_row_inner][bt_column_inner width=”1/4″][bt_image image=”24457″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/employee-experience-masterclass-training” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

EX Masterclass Employee Experience Masterclass Training
Re-engineering the ‘experience’ of work to elevate engagement and business results

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_image image=”27109″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/contact-centres-masterclass” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

High Performance Management for Inbound Contact Centres Masterclass
Now is your chance to learn how to manage inbound contact centres like you never learned before

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][/bt_row_inner][/bt_accordion_items][bt_accordion_items headline=”November 2019″][bt_row_inner][bt_column_inner width=”1/4″][bt_image image=”24597″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/customer-experience-professional-masterclass” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

CX Masterclass CX Professional Masterclass
This two day interactive workshop walks delegates through a global best practice CX Management Framework

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_image image=”24569″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/customer-experience-professional-masterclass” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

CX MasterclassCCXP workshop
This one day workshop prepares those who are eligible to sit the CCXP exam to give them the best possible opportunity to pass at the first attempt

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][/bt_row_inner][/bt_accordion_items][bt_accordion_items headline=”December 2019″][bt_row_inner][bt_column_inner width=”1/4″][bt_image image=”24457″ caption_text=”” caption_title=”More info” show_titles=”yes” size=”boldthemes_small_square” shape=”square” hover_type=”btDefaultHoverType” url=”/employee-experience-masterclass-training” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

EX Masterclass Employee Experience Masterclass Training
Re-engineering the ‘experience’ of work to elevate engagement and business results

[/bt_text][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][bt_column_inner width=”1/4″][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column_inner][/bt_row_inner][/bt_accordion_items][/bt_accordion][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSemiSpaced” bottom_spaced=”bottomSemiSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”#f1f1f1″ back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”2/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”btDoublePadding” animation=”animate animate-fadein animate-moveright” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_header superheadline=”WHO’S THERE FOR YOU” headline=”Trainers” headline_size=”large” headline_style=”regular” dash=”top” subheadline=”” el_class=”” el_style=””][/bt_header][bt_text]

Masterclasses by CXM partners. Every class meets our high standards. Providing practical knowledge for business.

If you would like to contact any of the trainers about anything, please just send a message through the contact form.

[/bt_text][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/3″][/bt_column][/bt_row][bt_row][bt_column width=”1/3″ align=”left” vertical_align=”btTopVertical” border=”btRightBorder” cell_padding=”btDoublePadding” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_image image=”24597″ caption_text=”” caption_title=”Ian Golding” show_titles=”no” size=”boldthemes_medium_square” shape=”square” hover_type=”btDefaultHoverType” url=”#” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”CCXP” headline=”Ian Golding” headline_size=”medium” headline_style=”thin” dash=”bottom” subheadline=”A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. ” el_class=”” el_style=””][/bt_header][bt_button text=”READ MORE” icon=”fa_f105″ url=”/ian-golding/” target=”no_target” style=”Outline” icon_position=”Right” color=”Alternate” size=”ExtraSmall” width=”Normal” el_class=”” el_style=””][/bt_button][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/3″ align=”left” vertical_align=”btTopVertical” border=”btRightBorder” cell_padding=”btDoublePadding” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_image image=”24457″ caption_text=”” caption_title=”Ben Whitter” show_titles=”no” size=”boldthemes_medium_square” shape=”square” hover_type=”btDefaultHoverType” url=”#” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Mr Employee Experience” headline=”Ben Whitter” headline_size=”medium” headline_style=”thin” dash=”bottom” subheadline=”Ben Whitter is described as the World’s “Mr Employee Experience”TM and the ‘1# figure in employee experience around the World right now’. Ben is the Chairman of the UK Employee Experience Awards.” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/3″ align=”left” vertical_align=”btTopVertical” border=”btRightBorder” cell_padding=”btDoublePadding” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_image image=”27109″ caption_text=”” caption_title=”Daniel Ord” show_titles=”no” size=”boldthemes_medium_square” shape=”square” hover_type=”btDefaultHoverType” url=”#” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Contact Centres Masterclass” headline=”Daniel Ord” headline_size=”medium” headline_style=”thin” dash=”bottom” subheadline=”I’m an American national with nearly 30 years in the Customer Contact industry. After 20 great years living in Asia I’m now happily settled in Germany.” el_class=”” el_style=””][/bt_header][bt_button text=”READ MORE” icon=”fa_f105″ url=”https://cxm.co.uk/daniel-ord/” target=”no_target” style=”Outline” icon_position=”Right” color=”Alternate” size=”ExtraSmall” width=”Normal” el_class=”” el_style=””][/bt_button][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][/bt_section]

[bt_section layout=”boxed” top_spaced=”topMediumSpaced” bottom_spaced=”bottomMediumSpaced” skin=”dark” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”#181818″ back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”only-sticky” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”btFooterText” el_style=””][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_image image=”11214″ caption_text=”” caption_title=”” show_titles=”no” size=”boldthemes_small_rectangle” shape=”square” hover_type=”btDefaultHoverType” url=”” target=”_self” el_class=”” el_style=””][/bt_image][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_text]

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

[/bt_text][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_icon icon=”fa_f2b7″ icon_title=”CONTACT US” icon_type=”btIcoOutlineType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoSmallSize” url=”contact” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_icon icon=”fa_f095″ icon_title=”CALL US ANYTIME” icon_type=”btIcoOutlineType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoSmallSize” url=”contact” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”bottomMediumSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_icon icon=”fa_f09a” icon_title=”” icon_type=”btIcoFilledType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoMediumSize” url=”https://www.facebook.com/thecxmagazine/” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_icon icon=”fa_f099″ icon_title=”” icon_type=”btIcoFilledType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoMediumSize” url=”https://twitter.com/TheCXMagazine” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_icon icon=”fa_f08c” icon_title=”” icon_type=”btIcoFilledType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoMediumSize” url=”https://www.linkedin.com/company/customer-experience-magazine-cxm-/” target=”no_target” el_class=”” el_style=””][/bt_icon][bt_icon icon=”fa_f16d” icon_title=”” icon_type=”btIcoFilledType” icon_shape=”btIconCircleShape” icon_color=”btIcoAccentColor” icon_size=”btIcoMediumSize” url=”https://www.instagram.com/thecxmagazine/” target=”_blank” el_class=”” el_style=””][/bt_icon][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Contact Information” headline=”” headline_size=”large” headline_style=”bold” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_text]

For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

Awards International ltd
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 6707388

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora

[/bt_text][/bt_column][bt_column width=”1/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”topMediumSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Newsletter” headline=”” headline_size=”large” headline_style=”bold” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_text][contact-form-7 id=”2056″ title=”Newsletter form”][/bt_text][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_image image=”23842″ caption_text=”” caption_title=”” show_titles=”no” size=”full” shape=”square” hover_type=”btDefaultHoverType” url=”http://blog.feedspot.com/customer_experience_blogs/” target=”_blank” el_class=”” el_style=””][/bt_image][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSmallSpaced” bottom_spaced=”bottomSmallSpaced” skin=”dark” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”#0c0c0c” back_overlay=”” back_video=”” video_settings=”” back_video_mp4=”” back_video_ogg=”” back_video_webm=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” posts_category=”” posts_author=”” show_prev=”” show_sticky=”only-sticky” el_id=”” el_class=”btFooterBelow” el_style=””][bt_row cell_spacing=”” el_class=”hidden-sm hidden-xs hidden-ms” el_style=””][bt_column width=”1/2″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_text]

© Copyright by Awards International ltd 2019. All rights reserved.

[/bt_text][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][bt_column width=”1/2″ align=”right” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”no_animation” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_custom_menu menu=”footer-menu” el_class=”” el_style=””][/bt_custom_menu][bt_hr top_spaced=”topSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][/bt_column][/bt_row][/bt_section]