CXM Book Club: Closing the Gap – 5 Steps to Creating an Inclusive Culture

April 5, 20194min

Organisations must stop shying away from the inevitable, and instead take active steps towards creating a sustainable, Inclusive Culture, a new book on Employee Experience insists.

For modern businesses, diversity and inclusion are much more than just ‘tick box’ exercises. Organisations without adequate inclusivity and diversity policies can no longer hide, and must face the uncomfortable truth that their policies lack effectiveness.

In her new book Closing the Gap, diversity and inclusion expert Teresa Boughey outlines why society is no longer accepting rhetoric and promises in the place of solid action to build an environment that is both motivating and inspiring not only for employees, but customers too, who all want to feel proud to be associated with the organisation.

Furthermore, every single individual in the workforce should be treated with equal amounts of respect, feel genuinely supported by their managers and should never need to hide who they really are.

Closing the Gap provides business leaders, directors, and HR professionals with clear, practical guidance both for those taking their first steps and those already on their journey; presenting an opportunity to ‘evaluate progress’ and embed inclusive practices into all future strategies. Teresa utilises her “tribe5 Diversity & Inclusion” methodology to provide practical advice to any organisation seeking to transform their office culture.

This methodology guides the reader through taking stock of their current situation and raising awareness of what needs to change, to inspiring and involving all stakeholders, building for the future and embedding positive practices in all strategies.

Within these five steps, Teresa clearly illustrates the importance of many different aspects that impact the diversity and inclusivity of an organisation, including talent management, unconscious biases and male advocacy.

Embracing inclusivity and diversity not only ensures employees are supported and engaged, but also enables any business to stand out from their competitors, whilst crafting a positive brand identity as a welcoming organisation.

Teresa explains that Closing the Gap is the perfect read for any business professional seeking guidance at any point in their inclusivity journey.

“It is never too late for a business to stop and consider the impact of their policies on all members of the workforce and make meaningful changes to ensure all employees, both present and future, feel like an integral part of a positive force for good,” she said.

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Advertising and Guest/Sponsored posts:

For Masterclass enquiries:
Tel: +44 20 86386491

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


vape: xtreme vape uwell crown gen 1 replacement glass jupiter vape pen battery cheap but good vape mods penis shaped vape vape icon vapor stores near me harsh vape hits wickless ecig tank vape pen juice bluemist vaping e cigarette suicide bunny madrina e cigarette market barrons smok 22 coil vaping effects cheap good vapes nicotine salt voopoo drag cheap smok skyhook problems nike vapor fly driver for sale why wont my novo charge ecig rba rba stands for smoke 120 mg nicotine per cigarette smok stick prince not working diy vaporizer pen e health cigarette coupon code snow wolf mini 75 watt popcorn lungs vape smok fname pen plus battery change 1000mg cbd vape cartridge uwell valyrian mesh coils west tn vapor

weight loss: eating for weight loss sample weight loss pills can acupuncture help with weight loss diet pills adipex buy youtube weight loss meditation what is cryotherapy for weight loss jennifer hudson before weight loss no prescription diet pills abby miller weight loss truth about weight loss is ezekiel bread good for weight loss easy healthy breakfast for weight loss weight loss belts reviews buy diet pills potassium gluconate weight loss miriam hospital weight loss phentermine dose for weight loss weight loss jumpstart sarah jakes weight loss garcinia lean weight loss rockford il weight loss websites weight loss and itchy skin pure leaf tea review timbaland weight loss pranayama for weight loss what weight loss pills work the best rm3 weight loss diet plan phen375 diet pills reviews carson daly weight loss diet fiber pills weight loss after parasite cleanse quick weight loss technique estrogen blocker for weight loss

male enhancement: increase labido best natural sex enhancement pills working out increases testosterone sex tablets for man proper jelqing technique male health what the dick what happens if you take viagra pills to make your penis bigger top male enhancement pills that work what is considered big penis metoprolol and erectile dysfunction male size enhancement pills sexual pills big dick fast make your penis bigger safe testosterone boosters average dick size erect male sexual stamina pills alpha x boost review health nutrition stores near me male pump king size male enhancement reviews why does sex make you tired medicare viagra strooming and extending zyrexin walgreens t bomb side effects what can i take to last longer in bed average penis dimensions test freak review most common drugs does eating sperm increase testosterone male enhancement zenerx

cbd oil: will cbd oil make you fail a drug test cbd oil usa legality quicksilver scientific cbd cbd suppliers best cbd oil for pain relief cbd oil dosage honeycolony cbd best cbd oil to quit weed with how much cbd oil to use box mod cbd vape oil reddit cbd lube oil jelly belly cbd jelly beans cbd oil and eye pressure starbuzz e juice cbd vape oil with nicotine cbd oil store greenville ohio cbd oil and muscle relaxers cbd deaths cbd oil for sale in oklahoma interact products using cbd at work cbd military discount cannabinoid vape airport to cbd w cbd water cbd health and wellness dnish cbd best hash oil cbd oil in lynchburg virginia faah enzyme inhibitors taking cbd oil and smoking weed how to extract cbd from marijuana how to take the cbd oil black magic cbd vape juice