Skip to content
Customer Experience Magazine
Login
  • Contact Us / Advertise
  • SUBSCRIBE
Customer Experience Magazine
Customer Experience
Customer service Retail Awards International Customer journey Customer engagement Customer loyalty Digital transformation Artificial Intelligence Omnichannel Gulf Customer Experience Awards
Employee Experience
Employee Engagement Employee development Remote working Employee happiness UK Employee Experience Awards Employee mental health Artificial Intelligence Gamification Diversity in CX Awards International
Digital Experience
Digital transformation Artificial Intelligence Customer service Retail Omnichannel Customer journey UK Digital Experience Awards Marketing Customer data Customer engagement
Sustainability in CX
Sustainability ESG Business perspective Awards International Sustainable business agenda Business growth Net Zero Digital transformation Customer loyalty CX strategy

Subscribe

CXM Training Resources Events Jobs CXInsipred

Inform. Inspire. Include.

A free way to improve your business.

  • image/svg+xml Discover
    • image/svg+xml Customer Experience
    • image/svg+xml Employee Experience
    • image/svg+xml Digital Experience
    • image/svg+xml Sustainability in CX
    • image/svg+xml CXM News
  • image/svg+xml CXM Training
  • image/svg+xml Resources
  • image/svg+xml Events
  • image/svg+xml Jobs
  • image/svg+xml CXInspired
  • image/svg+xml About us

Tag: Behavioural analytics

The workday consumer
By  Mark Richardson

July 05, 2022

Who is the new ‘Workday Consumer’?

Advertisers pride themselves on knowing their customers. But what happens when their customer is suddenly not where they expected?   As work and school shifted online during early stages of the pandemic, advertisers had faced this exact scenario and were initially slow...

5
(1)

Share on Facebook

Share on Twitter

Share on LinkedIn

Copy URL to Clipboard

an image showing a young women checking the behavioural analytics on her laptop.
By  Andy McNab

December 20, 2021

Behavioural analytics: preventing sky-high basket abandonment rates

Basket abandonment costs UK retailers billions of pounds each year – attracting a plethora of solutions that have hitherto struggled to dent the problem. In 2018, Barclaycard estimated the cost at £18bn and the figure is only likely to have...

5
(1)

Share on Facebook

Share on Twitter

Share on LinkedIn

Copy URL to Clipboard

@TheCXMagazine

Tweets by @TheCXMagazine

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

Connect with us on social media

Contact us

Call us anytime

Contact Information

For articles submissions reach out to our Editors:
venesa@cxm.co.uk
ellie@cxm.co.uk

For general inquiries, advertising and partnership information:
aleksandar@awardsinternational.com
Tel: +44 20 32860544

For advertising information:
jovana@cxm.co.uk
Tel: +44 (752) 064-4049

For Masterclass enquiries:
danilo@cxm.co.uk
Tel: +44 (752) 064 4659

Awards International Limited
Company number: 6707388

Acacia Farm, Lower Road, Royston, SG8 0EE, UNITED KINGDOM

  • Terms and Conditions
  • Privacy Policy

Customer Experience Magazine @ 2022

UK Trademark UK00002648900   EUIPO Trademark 018131832