Tag: uk

Seasonal hiring declines while jobseeker interest peaks

As we approach the festive season, the outlook for seasonal hiring in 2024 is not as bright as many had hoped, despite a surge in job seeker interest. According to data from Indeed, there has been a 12% decline in...

Young UK workers optimistic about 2025, but workplace pressure and AI gaps remain

A new report on 2025 employee experience trends from Qualtrics reveals that UK workers under 25 feel optimistic about their careers and their organizations’ futures. The findings suggest that young employees will remain engaged and optimistic in the new year. “Over...

Workspace Group wins gold at the UK Customer Experience Awards 2024

Workspace Group has won gold in the “Customers at the Heart of Everything—SME” category at the UK Customer Experience Awards 2024. The win shows the company’s dedication to putting customer experience at the centre of its operations, particularly through its...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London. Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

This week in CX: AI takes over the holiday season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at emerging consumer trends as the holiday season approaches, as well as is CX now at the crossroads. We’re also discussing new updates from...

Landmark Information Group have the best B2B customer experience of 2024

Landmark Information Group has been crowned the gold winner of the Best B2B Customer Experience. The company received this accolade at the UK Customer Experience Awards 2024. “We’re delighted to have won, we’re over the moon. This has been a two...

Managers are unaware of their employees’ financial wellbeing needs, research has found

New research from Bippit has found that more than half of workers in management positions receive adequate financial wellbeing support from their employer. However, only 20% of non-managers could say the same. This financial support can include employee assistance programmes and...

Revolut coming under fire for high reports of fraud and low security measures

The e-money firm Revolut has been named in more reports of fraud in the last financial year than any of the major high street banks. This discovery comes alongside the firm refusing refund a customer, named Jack, who had £165,000...

43% of HR professionals struggle to find skilled candidates

A new Michael Page study has revealed that over two in five HR professionals (43%) struggle to find candidates with the right skills, showing the ongoing challenges in UK recruitment. The report highlights the growing pressures caused by skill shortages...

Nearly half of graduates reject full-time office jobs

According to a recent study by the International Workplace Group, almost half (49%) of university graduates would not apply for jobs that require a full five-day office presence. The survey showed a preference for flexible work arrangements, with an additional...