The 2019 UK Customer Experience Awards is almost here, and finalists from among Britain’s most customer-centric organisations are preparing to put their best foot forward at London’s Wembley Stadium.

Marking a decade of celebrating the very best Customer Experience initiatives, this year’s 10th anniversary event, hosted by Awards International, features finalists including O2, Capita, Sky, Aldi and many more.

Representatives from each organisation will spend the morning and afternoon of October 10 presenting details of their CX strategies before official UKCXA judges, including some of the most important names in the world of Customer Experience.

Joining Awards Chairman Ian Golding – global CX consultant and author – are some of the country’s most influential figures involved in CX management, and other prominent business leaders. A full list of 2019 judges is available here.

Meanwhile, new parters for this years event are CX and call centre tech revolutionaries Genesys, and data consultancy experts Kantar. They join existing partners Cranfield School of Management, Barnardo’s, and the Customer Experience Professionals Association.

Awards International CEO Neil Skehel said: “This event has grown exponentially to become the biggest CX event of its kind in the world, and we are incredibly proud to be marking its tenth anniversary.

“Customer Experience is now a brand’s most defining characteristic, and it is impossible to overestimate its importance to the economy. These awards play such an important role in not only celebrating achievements, but also setting the standard for organisations to follow if they are to be successful in this new era where the customer really is at the heart of everything.”

 

 

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