AI Robots on way to UK Supermarkets

February 22, 20192min

Fully-autonomous, retail service robots are heading to the UK for the first time and are set to “increase in-store efficiency, reduce operational costs, and improve customer satisfaction” in supermarkets across the country.

The technology comes from Bossa Nova, a data service provider for retailers, which opened its first office to service Europe in Sheffield last year.

Using cutting-edge robotics, computer vision, and artificial intelligence technology, the company, which is already working with some major US retailers, helps automate the collection and analysis of inventory data. Its technology enables retailers to increase product availability, keep up with demand, streamline stock management, and improve overall Customer Experience.

Speaking ahead of the company’s plans to introduce the technology into UK supermarkets, Red McKay, European Managing Director at Bossa Nova Europe said: “The UK’s retail industry is at a critical inflection point. The biggest bricks and mortar retailers are facing significant external pressures, combined with the customer expectation that they should have a seamless omnichannel experience, every time.”

“Our technology provides accurate, reliable product information, making a stark difference to supermarkets everywhere. Bossa Nova robots learn and adapt to the stores they operate in – the data collected helps deliver real, measurable ROI that improves the bottom line.”

He added: “The introduction of intelligent technology into UK supermarkets couldn’t have come at a better time for both retailers and shoppers alike, with the industry trading amidst fluctuating financial and political times.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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