Category: Uncategorized

Virgin Money Reports Annual Profit Jump Driven by Mortgages

Virgin Money Holdings UK Plc, the lender backed by billionaire Richard Branson, reported a 41 percent increase in annual profit as it grew mortgage and credit card lending. Pretax profit rose to 194.4 million pounds ($242 million) in 2016 from 138...

Findel Education: “We’ve won another award!”

Since its launch 7 years ago, the UK Customer Experience Awards has become one of the most important customer experience events in the world. It was no surprise that this year’s ceremony, which took place on the 23rd September, would be...

5 Ways to Maximise Staff ROI

Finding the right person for the right role is expensive. The average cost of recruitment is estimated to be around £4,000 per position. In customer service industries, where jobs are often seen as temporary, the costs accumulate quickly. In hospitality, operators...

Google Pips Apple

Apple No Longer the World’s Most Valuable Brand, Global Brand Ranking Reveals The world’s most valuable brand is Google, with a value of US$109.4 billion Apple’s brand value has dropped 27%, ending a 5 year period at the top Lego regains its status...

Future Trends in Retail: How Brands Will Handle Customer Relationships

The future of retail has never been so exciting, with increasingly blurred lines between the online and offline worlds, and the reimagining of what a shop in 2017 might look like. With more choice and more disruption comes the pressing...

Implementing a Digital Strategy in Five Fundamental Steps

In our work with clients we see commonly recurring pitfalls that often lead to failure in digital implementation, including: unrealistic expectations of technology; believing a new technology system will fundamentally transform the organizational culture and employees will simply adapt; creating...

How to Improve Customer Service through In-store Technology and IT Management

Developments in retail and EPOS technology in recent years have focused on improving customer service with more efficient and secure payment methods, going from card swiping to PIN and now onto contactless. Implementing modern EPOS solutions is only half of...

Why Awards Boost Morale

Zircon CEO, Dr Amanda Potter, looks at the positive psychological effects that winning awards can have and what it takes to be a winner. People like winning. The vast crowds that gathered in London and Manchester to celebrate Great Britain’s Olympic...

Seven Tips for Beating Banner Blindness in Digital Banking

Bank customers are less and less likely to visit bank branches for simple transactions – they now prefer to conduct daily banking activities online. This means digital marketing is now more important than ever but the use of traditional advertisements...

The Consumer Insurance Act 2015, ‘the Biggest Reform to Insurance Contract Law in More than a Century’

Insurance industry must engage with customers to avoid falling foul of Insurance Act, warns GMC Software. New legislation makes two-way exchange of information critical Insurers need to make customer communications a two-way process so they are not caught out by the...