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Online Fashion Retailer gains Three Million Customers as Profits Soar amid Pandemic

Online fashion retailer Asos added three million customers in the past year despite the pandemic. The company’s annual profits have also skyrocketed thanks to cost-cutting and fewer returned items during this period. Asos has now reached more than 23 million customers globally, with...

CXDay Spotlight: Interview With Faran Niaz

Faran Niaz is a global CX professional with a proven track record in the banking and financial industry. Faran is an accomplished Customer Experience, Digital Transformation & Change Management Expert, as well as a CX Judge, Trainer and speaker on...

Online Retail and Take-away Brands are the UK’s Fastest Growing Brands During the Pandemic

Online retail and take-away brands Ocado, Deliveroo and Just Eat are the UK’s fastest growing brands according to the 2020 BrandZ™ Top 75 Most Valuable UK Brands report, launched by WPP and Kantar. Already gathering pace pre-COVID-19, Ocado’s online capabilities and perceptions of...

High-Quality Customer Service in ‘The New Normal’ – Driven Entirely By the Cloud

The ongoing migration to cloud contact centres is continuing apace. Even before the pandemic, analyst, Gartner’s Magic Quadrant for the Contact Center as a Service (CCaaS) landscape was projecting that by 2022, CCaaS will be the preferred model of adoption...

TTEC’s AI Voted Disruptive Technology of the Year 2020

TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has had its RealPlay™ AI-powered training technology named Disruptive Technology of the Year 2020 by Customer Contact Week. TTEC’s revolutionary...

Winner Focus: Sapio Research

Sapio Research, a London-based leading professional business and consumer market research company delivering valuable evidence to clients to support them in understanding their audience, shone bright at the 2020 UK Business Awards, securing Gold in the Professional Services category. This July, the...

Sage’s CEO Earns the Highest Leadership Score in the UK During COVID-19 Crisis According to Glassdoor

Sage, the market leader in cloud business management solutions, announced today that Steve Hare, CEO, has been recognised by Glassdoor for having the highest rated leadership score in the UK (95 percent), during the COVID-19 crisis. The data published by Glassdoor...

Unilever CEO Expects Shareholder Support for UK HQ Move

Unilever expects shareholders to support its plan to unify its headquarters in London and scrap its Dutch base. It also believes a potential law enacting an “exit tax” in the Netherlands would breach European Union law, its chief executive has said....

UK Sick Day Costs Could Rise by 45% in 2020

As the UK eases further out of the tight lockdown restrictions that were put in place at the end of March 2020, more and more workers are heading back into offices and factory floors that have laid dormant for nearly...

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