Category: Uncategorized

How to Survive and Thrive in Difficult Times with Agility

Almost 90 percent of CEOs agree that being agile in difficult times is extremely important for organisation’s success. A research has shown that agile organisations outpace non-agile organisations in several aspects, from profitability to customers and talent. In order to thrive and...

Kunden interagieren immer öfter mit einem Unternehmen, wie können sich Unternehmen entsprechend vorbereiten?

Elisabeth fragt sich nach einem anstrengenden Tag, wo ihr Paket mit den neuen Jogging Schuhen steckt. Sie hatte die Bestellung bereits vor 10 Tagen in Auftrag gegeben und das Online-Shopping Versprechen war: «Wir liefern innerhalb von 5 Tagen». Ihr Freund...

CXPA Marks 10 Years of Nurturing Results Through CX

As organizations seek to ensure success, an increasing number are adopting customer experience as the cornerstone of sustainable return on their investments of time and money. With interest in customer experience on the rise, the Customer Experience Professionals Association (CXPA),...

Adapting to Thrive, Not Just Survive, Through Conversational Commerce

The Covid-19 pandemic accelerated adoption of digital solutions for thousands of businesses that suddenly found themselves cut off from their customer base. For many, the speed of bringing these new solutions on board became the difference between success and failure but,...

Kissing a Cactus: How Your CX Listening Skills Can Make This World A Better Place

“Have patience, the sun will return… Midsummer Night’s Dream will be performed again. We will be able to meet and hug each other again”, King Willem-Alexander of the Netherlands said in his Christmas speech. He gave his audience a message...

Why Running a Smooth Affiliate Programme Involves Customer Satisfaction

In today’s competitive business world, marketing is of paramount importance for any business to thrive. There are numerous marketing strategies that you can use to create brand awareness and promote your product or service. Affiliate marketing is one of these...

Is Project Management Keeping Work Siloed?

One of the biggest questions keeping business leaders up right now is whether they should be preparing their staff to return to the office next year or simply embrace remote work long term. But that is the wrong question to...

iCXTrendTalks: Anita Siassions, Founding & Managing Director, ManagingCX

Anita Siassions, Founding & Managing Director at ManagingCX carefully analyses the state of CX in Australia in 2020, as well as the importance of CX leader’s peripheral vision. See the whole presentation and Q&A session below: ...

iCXTrendTalks: Yusdi Santoso, Head of Customer XM, EMEA, Qualtrics

As part of CXTrendTalks at the 2020 International Customer Experience Awards, Yusdi Santoso, Head of Customer CX, EMEA at Qualtrics focusses on three ways of finding ROI on CX in times of crisis and the transformative power of CX. See the...

CXTrendTalks: Amanda Riches, Senior Director Professional Services EMEA, Medallia

Amanda Riches, Senior Director Professional Services EMEA at Medallia discusses driving rich understanding and rapid innovation in context of today’s experience landscape. See the whole presentation and Q&A session below: ...