Category: Uncategorized

Bitcoin Activities That Can Be an Adrenaline Rush

Most people know of Bitcoin by now. The popular cryptocurrency has been out for over a decade, and it’s become a pretty big trend worldwide. Usually, people turn to Bitcoin because of the various benefits it offers. From increased privacy...

How Bitcoin and the Gaming Industry Are Getting Along

The most popular hobby nowadays is playing video games. There are several consoles and all kinds of PCs that support the loads of games that game developers have produced throughout the years. This means that the gaming industry is doing...

Easy Ways to Stay Entertained With Bitcoin

At this point, it’s safe to say that Bitcoin has expanded to do way more than it originally intended. The cryptocurrency is not only one of the best payment options currently out there but provides plenty of excellent features for users to...

Top Bitcoin Trading Inconveniences You Should Avoid

No matter the actual point that you are in your crypto trading journey, you still can approach the potential of making any possible mistakes. Dealing with a certain amount of inconveniences regarding the world of crypto trading is definitely an...

Research Reveals a Customer Relationship Crisis

Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM is costing them revenue. According to a new CRM and Sales Impact Report from SugarCRM, many companies are facing a customer relationship crisis. Forty-eight...

Technical advantages in cloud-based contact centres

The move from on-premises to cloud-based architecture certainly has clear business benefits such as hardware cost savings and faster responding times for customers, but the technical aspects deserve equal consideration to ensure businesses choose the right solution for organisational needs....

An Interview with 2020’s Top CX Stars Professional, Amanda Riches

During all the excitement of this year’s CX Stars, I had the pleasure of chatting to last year’s winner, and long-time friend of CXM, Amanda Riches. Amanda leads CX Consulting for experience management software firm Medallia’s Professional Services division in...

The Winners of CX Stars Will be Announced Soon!

The CXM team has been hard at work ratifying the results. In order to ensure a free and fair judging process, we employed the skills and experience of a panel of global CX industry leaders in order to ratify the...

Gaining Customers: Securing a Positive Employee Experience

In this, the third in a five-part series on gaining and retaining clients in 2021, we spoke to Nick Lygo-Baker, Founding Director of Paradigm CX, who help optimise the engagement experience to enrich the lives of customers and employees! What is any organisation...

The Changing Face of the Contact Centre

The COVID-19 crisis has completely changed the contact centre industry, with more customer service agents than ever working from home.  Going forward if we are to establish effective post-COVID customer service, we will need to ensure that the contact centre lies at the heart of a company’s digital transformation strategy. ​Therefore, it’s important that...