Category: Uncategorized
CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160
Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors. See the whole presentation and Q&A session below:
Salesforce Acquires Slack for $27.7 Billion
Cloud computing giant Salesforce is acquiring workplace chat app Slack, the two companies announced on Tuesday. Salesforce is paying $27.7 billion for Slack, according to the press release. “Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and...
CXTrendTalks: Greg Melia, CEO, CXPA
Greg Melia, CEO of Customer Experience Professionals Association (CXPA) discusses the rise and the faults and of CX job positions and the trends over the past several years that influenced these. See below the whole presentation and Q&A session below:
CXTrendTalks: Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK
Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK explore the future of CX and what needs to be done to ensure the customer is placed at the heart of the organisation. See the whole presentation and...
CXTrendTalks: Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director, Ipsos MORI
Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals. See the whole presentation and Q&A...
CXTrendTalks: Maxie Schmidt, Principal Analyst CX, Forrester
As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking...
International Business Excellence Awards 2020: Meet the Winners
The winners of the International Business Excellence Awards 2020 have been revealed yesterday at the Live Online event, celebrating teams and individuals for the outstanding work done by businesses worldwide. Finalists were competing to secure Gold, Silver and Bronze titles across...
UKCXA Winner Octopus Energy Launches in Germany
Multiple UK Customer Experience Awards winner and entech pioneer Octopus Energy today launches in Germany on a mission to disrupt the market and deliver contract freedom and innovative tariffs for customers. The new business Octopus Energy Germany is targeting 1 million...
Medallia Collaborates with Oracle Cloud CX to Help Brands Reinvent Customer Service Engagement
Medallia, Inc., a global leader in experience management and a member of Oracle PartnerNetwork today announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a...
Using Technology to Provide Agility to Contact Agents
Contact agents’ work is often thought of as synonymous with the physical contact centre. So, when the British government announced a lockdown at the end of March and most businesses had to empty their offices, customer service was instantly disrupted. The...