More about Ian


Ian Golding

CCXP Workshop


  • November 2020 – ONLINE SESSION
  • February 2021 – ONLINE SESSION
November 2020 – ONLINE SESSION

11th November 2020
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 9th October 2020)

Monday 9th/10th November 2020 – CX Masterclass
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 9th October 2020)

February 2021 – ONLINE SESSION

3rd February 2021
Regular price: £349.00
Early bird price: £249.00
(Early bird expires 24th Decembar 2020)

Monday 1st/2nd February 2021 – CX Masterclass
Regular price: £745.00
Early bird price: £595.00
(Early bird expires 24th December 2020)

* All prices are excluding VAT

* opportunity to organise in-house training for your team

Masterclass Summary

The one-day CCXP Exam Preparation Workshop Masterclass is essential if an aspiring CCXP wants to have the best preparation possible for CCXP accreditation.Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.

CX Masterclass is proud to be working with Ian Golding, who was the first person in the world to be authorised by the CXPA to teach the CCXP accreditation and has mentored approximately a quarter of all CCXPs globally to date!

Accreditation is provided by the Customer Experience Professionals Association (CXPA)


Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to start the application process for the CCXP Exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and five years of full-time CX-specific work experience. Test your eligibility.

IMPORTANT NOTEYou have the opportunity to take the CCXP Exam straight after the CCXP Exam Preparation Workshop Masterclass in Stevenage and do both all at once. You just need to look at our schedule and chose the best date for you.

Delegates wishing to take the CCXP exam after the CCXP Exam Preparation Workshop Masterclass on the same day, firstly must have their applications accepted and approved. The application process is detailed here and must be done before the date. If you are interested to sit the Exam later in the year at some of the UK CXPA test centres, you will be asked to schedule the Exam electronically at a time to suit you as well.

CCXP Exam costs: The Exam itself is organised by the CXPA and the costs of applying for the Exam are paid separately to the CXPA. All the information about exam fees can be found on the CCXP –

The Steps to Certification

  1. Application, assessment and acceptance
  2. Register for the exam and successfully sit it
  3. Using CCXP credentials and continual development


Stevenage, Business & Technology Centre

ZOOM Online Platform for ONLINE SESSIONS

CCXP Exam Preparation Workshop Masterclass includes

  • Understanding 6 CXPA’s six competencies – the exam specifically tests this knowledge
  • How best to approach the CCXP accreditation assessment
  • The CCXP exam methodology
  • A review of sample questions for each competency
  • CX Continuing Professional Development beyond the CCXP accreditation
  • How to apply for the exam (if you have already applied for the CCXP Exam, the workshop will still be of the undoubtedly importance)

For those looking at professional recognition for the work they are doing in CX and have the ambition to become a Certified Customer Experience Professional (CCXP)

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Advertising and Guest/Sponsored posts:

For Masterclass enquiries:
Tel: +44 20 86386491

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


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