The Customer Experience Professional Masterclass is taking place this month, and now is your chance to sign up for the two-day event led by author and international CX consultant Ian Golding.
Ian, founder of the Customer Experience Consultancy, and author of Customer What? The honest and practical guide to customer experience, will take participants on a journey of learning CX skills and strategies, with the use of relevant case studies and practical exercises.
Topics covered in this in-depth class include all core Customer Experience competencies, such as strategy and brand proposition; the role of employees in delivering the strategy; customer journey mapping; CX measurement (VOC, VOE and VOP), CX improvement; and CX culture.
The Masterclass is taking place at the Business & Technology Centre in Stevenage on April 23 and 24, while for those keen to take the CCXP exam, a preparation workshop will be held at the same venue on April 25.
Meanwhile, attendees of the April CX Professionals Masterclass will be invited to attend an evening get together at the Sala Thong Thai restaurant in Stevenage. This will take place on April 23, and attendees will be joined by Ian Golding himself, and Neil Skehel, Founder of Customer Experience Magazine.
Further CX Professional Masterclass dates are scheduled for July, September, and November.
For further details on any of the CXM Masterclasses, please email Antonija@cxm.co.uk.