CXM has partnered with the Customer & User Experience Expo, which is making its debut at the London ExCeL on the 27th & 28th March 2019, and is running alongside four other unique industry shows at Europe’s best marketing event.
The event will equip you with the tools, techniques, and systems to revolutionise your Customer Experience, pathing your journey to success.
Over 100 experts will be on hand to enlighten visitors with the very best Customer and User Experience guidance available, while an array of the industry’s biggest brands and most innovative suppliers will be showcasing the solutions shaping the future of CX and UX, all under one roof.
Among these industry professionals are the best-of-the-best to advise, educate, and influence the development of your CX plan for your business.
Keynote speakers include:
Daniel Ord – Founder of OmniTouch International
Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to highlight that it may be time to reinvent your approach to quality. He will also provide practical suggestions for doing so.
Nikki Patel – Head of Evaluation for Digital Development at NHS England
This presentation will take a look at developments in digital technology in the NHS and the direction of travel for the future, to ensure new opportunities can be grasped and citizen experience improved.
Nick Iron – Lead UX Designer at John Lewis
In this talk, Nick will use principles of heuristic traps in skiing and mountaineering to illustrate some of the mistakes that are commonly made in UX and UI design, and demonstrate how, whilst rarely fatal, they can be highly damaging to our careers or business success.
For all this and more, the 2019 free ticket for the Customer & User Experience Expo will also give you unprecedented access to the Call & Contact Centre Expo, B2B Marketing Expo, Marketing Technology Expo, and Sales Innovation Expo; with a combined lineup of 1,000 cutting-edge exhibitors, 500 educational seminars, and 200 interactive masterclasses, this is going to be a show like no other.
Visit the website today to secure your limited FREE ticket.