ALCMY Studios, a Birmingham Customer Experience Agency and Marketing Studio, is to host this year’s Customer Experience Day on behalf of the CXPA.

The global event which takes place in various cities across the world is coming to Birmingham for the first time.

We are very proud to be organising this prestigious event and are especially pleased that Birmingham will host one of the celebrations for the first time ​.”

Yiannis Maos, Chief Marketing Alchemist, ALCMY Studios

The event will take place at The Repertory Theatre which can accommodate up to 200 people, making for a vibrant and lively session.

The keynote for the day will be the well-renowned CEO of HomeServe Membership, Greg Reed, who will be speaking about the importance of bringing customer experience and employee engagement closer together.

The event will start at 12pm and finish at 6pm, with the last hour of the day dedicated to a networking drinks reception. Anyone interested in attending can sign-up here.

Topics on the day will include:

● The link between a great customer experience and organisational growth
● How to get started with CX and be successful
● Bringing CX and Marketing closer together for amazing results
● CX Transformation. What is it? is it relevant?
● The future of customer experience – Innovation and Artificial Intelligence

The event is being supported by Customer Experience Magazine which will introduce their new CXM Club:

„As a media hub for CX professionals, the Customer Experience Magazine recognized a need within the community to create a unique collaborative space for the knowledge exchange and mutual discussions about standards in the field. We are aiming to support businesses and personal growth of future CXM Club members through training, knowledge sharing and events covering various CX subjects. We are excited to establish foundations for the network of CX experts who will grow together and bring the necessary recognition to customer experience as one of the most important aspects of business development today.”

Marija Pavlović, Editor-in-Chief of the Customer Experience Magazine

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