The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations.
Now more than ever, businesses have to know their customer’s habits and attitudes, so they can provide enough opinions to meet home delivery needs. Consumers worldwide are looking for smooth and easy shopping options with seamless delivery and return practices. If businesses don’t want to fall behind, they need to collaborate with shipping companies and delight customers through their digital and real-time experience.
Here is how FedEx answers the new demands and partners up to improve the home delivery experience.
FedEx and Collect+ Partnership
The alliance of FedEx Express, the world’s largest shipping company, with PayPoint extends furthermore on Collect+. The new partnership between FedEx and the UK’s largest independent store-based delivery and returns service sets forth a few important changes for the consumers.
Considering the UK has experienced a surge in e-commerce orders and shipments during the COVID-19 pandemic, online shopping is expected to continue. Although this increment was long predicted, the numbers are still surprisingly high. According to a study from global commerce services company PFS, we shall see 77% of online shoppers continue their current purchasing behaviour post lockdown.
With the new partnership with Collect+, FedEx answers to the future customer habits by offering more flexibility and convenience for online shoppers during their parcel service experience.
Improving Delivery Service Performance
The goal of home delivery service is to ensure hassle-free purchases. Consumers should be able to buy without worrying if a product is going to meet them where they are. We assume this was the primary thought behind FedEx’s home delivery focused partnership.
“Supporting businesses, and particularly small businesses, as they continue to serve their customers in the current climate is essential, and the expansion of this alliance is just one more way FedEx can help,” said Norm Jaschinski, Managing Director, Regional Marketing Europe, FedEx Express.
The new extension allows buyers to redirect their parcel to an available Collect+ store and collect it at the most convenient time. Furthermore, recipients in the UK can return eligible items by simply placing the returns label on the package and dropping it off at one of the available Collect+ stores. With the expansion, FedEx will provide returns collection services at almost 4,000 stores across the UK. For now, this service is only available for UK domestic drop off.