The future of the booming Customer Experience sector is the focus of an upcoming conference in which attendees can gain valuable insight from some of CX’s biggest names.
Hosted by Awards International at the Reading HQ of Microsoft on October 3, The Future of CX will feature 10 presentations from industry leaders, who will discuss award-winning CX strategies that have revamped the paths to success in both B2B and B2C environments.
Chairing the conference is Ian Golding, international CX specialist and author of the book that has this year ignited a new drive towards customer-centricity, Customer What: the Honest and Practical Guide to Customer Experience.
Ian will introduce a range of speakers, including representatives of firms that have enjoyed significant success in the UK Customer Experience Awards.
They will reveal the strategies that pushed them not only towards awards recognition, but also a new level of customer-centricity that has revitalised their relationship with consumers and clients alike.
The speakers include Jo Mayes of Business Stream, who led her team to victory at the 2017 UK Customer Experience Awards thanks to a hugely successful partnership with consultants Capgemini, who will also be represented at the conference by Principle Consultant Karen Thompson.
Together, they will reveal how utilities have learned from other industries when it comes to much-needed digital revamps of customer service provision.
Meanwhile, Bluesky’s Managing Director Sally Earnshaw will present on the need to keep ‘people power’ a focus in an era of ever-increasing digital dominance, while Andrew McGuigan, Microsoft’s Director of Worldwide Customer Service Strategy, will outline a range of successful strategies, including turning customers into advocates, and the importance of data science.
Other guests include Director of The Henley Centre for Customer Management and Professor of Strategic Marketing at Henley Business School, Moira Clarke; Digital Learning Specialist at clothing giant River Island, Mike Collins; VP of Consulting and Innovation at Forrester, Qaalfa Dibeehi; Maria Bourke of Let’s Get Healthy; and the founder of CXellence Consulting, Manuela Pifani.
For further details and to reserve tickets for this unique event, click here, where details can also be found on a special early bird offer that can save 35 percent on booking costs.