Gift Card Growth in Employee Incentive Schemes

July 2, 20194min

The volume of businesses using gift cards as part of their reward, incentive and loyalty schemes has seen a significant uplift year-on-year, according to the latest research published by the UK Gift Card & Voucher Association (UKGCVA).

The State of the Nation report, compiled by GlobalData and sponsored by First Data, found that the B2B gift card market has seen an impressive 20.5 percent growth year-on-year.

Interestingly, more than a third (35.9 percent) of gift card managers also anticipate the B2B gift card market as having the greatest future growth potential, compared with 2.6% of those who say the same for B2C.

Employee incentive schemes are a particularly key avenue for this growth, with over a fifth (21.1 percent) of Brits receiving gift cards through these programmes. This figure rises to 29.9 percent for millennial and Generation Z workers – those aged between 16 and 34 – suggesting that gift cards are a popular method for engaging with the younger generation, and likely to rise in popularity in future.

Encouragingly, this has also been recognised by organisations offering gift cards, with more than six-in-10 gift card managers (61.5 percent) looking to develop direct relationships with businesses wanting to reward their staff. A further 43.6 percent are also developing partnerships with the likes of price comparison businesses, energy providers and media companies, demonstrating the increasingly prominent role gift cards can play in businesses’ incentive and loyalty programmes.

The in-depth research, which surveyed more than 2,000 UK shoppers, C-suite executives, and gift card managers on their perceptions, attitudes and habits towards gift cards, demonstrates that they could be leveraged as a key tool for businesses to engage their staff, as well as customers. However, more needs to be done to secure senior buy-in if this market growth is to continue.

While more than four in five (85 percent) gift card managers believe gift cards to be an important area of growth for their business, this figure drops to just under two thirds (65 percent) of professionals at C-suite level. This is likely due to the fact that almost half of senior-level employees (45 percent) reported having minimal visibility of the results driven by gift cards, and more than a third (35 percent) reported little to no awareness of the opportunities they can present.

Gail Cohen, Director General of the UKGCVA, said: “The right reward scheme can have a hugely positive influence on employee (and customer) loyalty, particularly when used as part of an ongoing incentive and reward programme.

“However, if retailers are to capitalise on the opportunities presented by the growing B2B gift card market, it is imperative that gift card managers and the C-suite are on the same page, requiring greater education and clearer lines of reporting throughout the business around the positive effects gift card programmes can have.”

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

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