Going Dutch: Genesys Prepares for G-Summit Europe in Amsterdam

August 7, 20194min

Global Customer Experience and contact centre solutions leader Genesys is preparing to host one of Europe’s most exciting CX gatherings in Amsterdam next month.

The G-Summit Europe event will bring together customers, partners, and technology solution providers to share insights and explore ways to “turn mundane interactions into highly personalised customer experiences”.

Genesys, which is sponsoring the 2019 UK Customer Experience Awards, is hosting G-Summit Europe in the Dutch capital on September 10-12, and a range of speakers will discuss cutting-edge CX solutions at breakout sessions and other activities during the course of the highly anticipated event.

Guests will include Huib Van Bockel, founder of Tenzing Natural Energy and former head of marketing at Red Bull Europe. The author of The Social Brand, in his keynote speech Van Bockel will take attendees on an exploration of how organisations can achieve greater brand engagement and loyalty by doing more for the people who matter most – their customers.

Meanwhile, a decade on from highlighting the uncontainable power of poor CX with his viral video United Breaks Guitars, Canadian songwriter, author, and social media pioneer Dave Carroll will also take to the stage to share why empowering people to deliver moments of connection is so important in a digital world.

Notable Genesys customers, including, Heineken, Kiwi.com, and Lowell Group, will illustrate how they are using innovative technologies such as the cloud, artificial intelligence (AI), digital channels and more.

G-summit Europe will also celebrate agents from Harambee, Swisscard, and Ving as Genesys CX Heroes for going above and beyond to provide exceptional customer service.

Topics to be covered during G-Summit Europe will also include machine learning, voice and chat bots, customer and employee experience, cloud, and much more. Deep-dive breakout sessions will also cover the importance of blending the human touch with artificial intelligence and digital technologies to provide optimal service.

Merijn te Booij, CMO at Genesys, said: “Through G-Summit Europe we aim to show attendees how immersive, experiential service is the new standard for every customer, every time. Attendees will glean insights from industry experts and businesses that have had success using innovative technologies to empower their employees and turn conversations with customers into the best-connected moments across marketing, sales and service

Click here to register for G-Summit Europe.

Meanwhile, Amsterdam is also hosting the 2019 International Customer Experience Awards on November 21. Click here for more details.

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Advertising and Guest/Sponsored posts:

For Masterclass enquiries:
Tel: +44 20 86386491

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


vape: vape batteries charger custom vape box mods for sale old town vape vape full kit wulf vape digital review 200 watt box mod cheap is nicotine free vape bad for you joyetech e cigarette charger bazooka e juice best tobacco e juice vapetech ecig reddit uwell crown ecig oil tank smok procolor firmware download can you even feel 3mg niccotine in a ecig triton 2 vape vuse e cigarette reviews tesla uwell e cigarette side effects 2014 smok tfv8 clapton coils e cigarette used for weed pulse ecig vaping and pnemonia vaperesso revenger x new indiana vaping laws seymour duncan vapor trail vape rdas vapor permeable mechanical e cig mod how to reset smok vape coolest vapes liquide e cigarette tabac brun dual 18650 mods smok g150 mod zero vaporesso swirly pop vape juice smok alien 220w full kit vape pens health risks aspire breeze 2 near me al85 firmware download where to buy good vapes morph mod wiki dj vapes voopoo black drag kit target mini kit vaporesso freedom ecig spokane valley level up ejuice does nicotine stain your teeth voopoo drag 2 fit mode explained eleaf istick pico resin 75w vape starter kit

cbd oil: can you od on cbd oil hobart cbd cbd oil eye drops does the va prescribe cbd oil cbd ooil stoned off cbd oil how much cbd is in chill gummies mgm hospital cbd belapur contact number who discovered cbd where to buy kratom in massachusetts extract cbd cbd nola cbd oil credit card processing cbd oil in a vape pen cbd for ativan withdrawal cbd isolate slab cbd names how to make cbd beard oil katies sydney cbd diamond cbd discount code nightclubs in melbourne cbd sunrise cbd oil marijuana cures cancer harvard cbd logo wilson house korent cbd we font cvs dice associated skin care mn hemp effects specrum customer service have use what is oil used for charlottes web cbd ingredients cbd 100mg capsules how to make sour diesel cbd oil is cbd oil different from hemp oil definition pathology cbd oil smart organics inc purekana cbd oil near me mept oil vs cbd cbd store lexington sc is cbd oil legal in nc to buy online cibaderm cbd shampoo cbd oil by cw cbd asthma inhaler nox cbd oil skin care male side view reference does cbd oil treat cause or sympoms moorhead cbd oil

male enhancement: how to get rid of sex drive pictures of uncircumcised penis husband not interested in me different penis sizes potency men can i get viagra without a prescription generic drugs for ed cut on penis head why cant i last long in bed best way to maintain an erection dick grow vitamins for impotence jelqing facts how to masturbate the best way penis size average flaccid cocks average penis circumferance male anime mouth average penos size penis pumping pics ed supplements homemade penis ring nugenix for men where to buy amyl nitrate near me penile implant surgery cost midnight pill buy safe online balance your hormones handsome male models what is ginsing mens for sex penis enlargement underwear monster school sex vicks and erectile dysfunction penis injected with silicone otc meds to get high how to make your sex more interesting average penis size calculator best way to please a woman in bed best over the counter drugs prosolution plus erectile dysfuction blue antibiotic pills how do you get a bigger penis how much is nugenix big dick tips male enhancement increase size sexual vitality making my penis longer why is cialis not covered by insurance

weight loss: digestive enzymes and weight loss exercise weight loss calculator trintellix weight loss newest weight loss pill weight loss success story men weight loss drugs otc atkins weight loss calculator safe prescription weight loss pills keppra weight loss pat neely weight loss cayenne pepper and weight loss silhouette diet pills egg diet fast weight loss best diet plan for weight loss coconut milk smoothie for weight loss 30 day weight loss transformation weight loss technology weight loss shake diets eating coffee beans for weight loss paid weight loss clinical trials tls weight loss solution reviews slim 360 diet pills sustained weight loss which weight loss pills are safe hot baths weight loss weight loss drops gnc 40 day water fast weight loss results weight loss diets menus diabetes weight loss pills scooby weight loss calculator adios weight loss pills water weight loss pills walgreens weight loss hcg pills bee pollen weight loss reviews relacor diet pills medical weight loss st louis buy acxion diet pills online sheryl underwood weight loss 2015 diet pills fat burner great diet pill how to lose weight fast with pills 25 lb weight loss before and after will water pills help you lose weight weight loss blood pressure mesomorph diet plan for weight loss diet pills gnc thai diet for weight loss 30 10 weight loss food keto fat burner pills best organic weight loss shakes