The finalists for the 2020 Gulf Customer Experience Awards have been revealed, with brands including Emirates NBD, National Bank of Fujairah, and Dubai Retail among those set to compete for victory at the event in February.

The annual gathering is the premier showcase for CX talent in the Middle East, and will see finalists from across the Gulf descend on Dubai to present details of initiatives and strategies before an expert panel of judges.

Click here for a full list of 2020 finalists.

The firms hoping to secure a win in the 15 categories will face a judging panel including global CX consultant and author, Ian Golding; Adil Abdullayev, founder and CEO of Qmeter; and Faran Niaz, Senior Vice President, Global Head of CX at ADIB; among many more.

Places are still available to join the judging panel for 2020.

The finals ceremony will take place at the beautiful Conrad Dubai Hotel on February 18, and will be hosted by Award International.

Partnering Awards International to support the 2020 event is the Customer Experience Professionals Association, Boost Marketing, and Customer Experience Magazine.

Awards International CEO Neil Skehel said: “We are very excited to welcome our finalists to Dubai in February, and to hear from them about how they are setting the standard for Customer Experience in the Gulf and beyond.

“Well done to all finalists and we wish you the best of luck as you prepare to compete in what will be the biggest Gulf Customer Experience Awards to date.”

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