In-House Training

Make Everyone from Your Team a (CX and/or EX) Professional!

Would you like to work with an entire team of professionals?

What if we told you that you could do just that without hiring one single new person?
If you wish to boost your company’s success and back your business up with an army of satisfied customers, an in-house training is just what your company needs.

– Customer Experience Masterclass training with Ian Golding, CEO & Founder of Customer Experience Consultancy: Ian is a Certified Customer Experience Professional and Customer Experience Specialist. As certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. Ian is also an annual member of the judging panels at the UK Digital Experience Awards, UK Customer Experience Awards, and the Customer Service Training Awards and is an Advisor and featured columnist for CustomerThink, a global online community of 80,000+ business leaders. More about Ian’s training can be viewed here: CX Masterclass

– Customer Strategy & Design Thinking Masterclass training with Manuela Piffani, Founder & Managing Director of CXellence Consulting: Manuela is a multi-award winner and CCXP certified senior business leader in Customer Experience and Strategy, with a strong track record in transforming CX for the large international organisations she has worked for during her corporate career. Her customer and business results were recognised through a large number of cross-sector CX awards, and in 2015 she was personally awarded the title of UK CX Professional of the Year at the UK Customer Experience Awards. More about Manuela’s training can be viewed here: Customer Strategy & Design Thinking

– Employee Experience Masterclass training with Ben Whitter, CEO & Founder of World Employee Experience Institute (WEEI): Ben Whitter is described as the World’s “Mr Employee Experience”™ and the ‘1# figure in employee experience around the World right now’. Ben is the Chairman of the UK Employee Experience Awards 2018. Ben is a multi-award winning practitioner; his work has been celebrated as the UK national standard and one of Ben’s HR projects received an official visit from the British Royal Family in 2013. Ben’s work has also been cited several times in UK Parliament as national best practice. More about Ben’s training can be viewed here: EX Masterclass

In-house training offers both employers and employees a whole new set of advantages compared to sending a couple of people from your team to external training. The entire training process happens much more naturally in the familiar environment and enables your employees to improve their skills without going out of their way.

If you would like to see your team grow to a truly professional level, don’t give it a second thought – choose the best programme for your team that will boost your company’s performance.

To learn more about in-house training or book one for your company, please call +442071937483 or send an email to antonija@cxm.co.uk


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Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


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Contact Information

For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

Customer Experience Magazine Limited
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 7511106


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