Resource Type: Webinars

Women Pioneering Change

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Inclusivity and Support for Vulnerable Customers

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Unlock the Potential: Why South Africa is Your Next BPO Destination

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Accelerating Sales and Boosting Conversions in Fashion eCommerce: Proven Strategies and Best Practices

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The trends that will impact you this year: what does experience look like in 2023?

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CXDay RealTalk

CX Day: Real Talk is an initiative we started at CXM last year in the midst of the pandemic. Our goal was to open the door of knowledge exchange for all enthusiasts and practitioners in the industry who want to...

Forethought

What is Forward? 20+ CX experts. 3 inspiring tracks. 1 incredible day. Forward is the premier CX event bringing top customer service leaders together to discuss how you can create a scalable—yet human-centered—support experience.  Register to hear inspiring success stories from leading brands, catch...

Managing Digital Communities in Today’s World

Managing Digital Communities in Today’s World With people connecting online in record numbers, we thought it would be a good time to look at how digital communities have transformed over the past several months. We’ve seen communities shift from real-world gatherings...

Discover how the role of contact centres has evolved during the COVID-19 crisis

Discover how the role of contact centres has evolved during the COVID-19 crisis Coronavirus has enabled the industry to jump forward five years. Customer experience and quality are remaining the most important factors on which organisations compete in a new world....

React, respond, or initiate? Marketing in a new world

React, respond or initiate Watch webinar Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. By providing this information, you agree that Qualtrics and Customer Experience Magazine may...