Resource Type: Webinars

Managing Digital Communities in Today’s World

Managing Digital Communities in Today’s World With people connecting online in record numbers, we thought it would be a good time to look at how digital communities have transformed over the past several months. We’ve seen communities shift from real-world gatherings...

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Discover how the role of contact centres has evolved during the COVID-19 crisis

Discover how the role of contact centres has evolved during the COVID-19 crisis Coronavirus has enabled the industry to jump forward five years. Customer experience and quality are remaining the most important factors on which organisations compete in a new world....

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React, respond, or initiate? Marketing in a new world

React, respond or initiate Watch webinar Yes, I would like to...

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The digital playbook

The digital playbook From taking a Las Vegas extravaganza online, to making essential food deliveries to people in lockdown – these are stories of organisations leading the way in digital CX, analytics, strategy and ecommerce. Register now to watch the whole...

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