TTEC Announces New EMEA CX Service for Volkswagen Group UK

August 4, 20203min

New centre is set to transform customer experience and drive improved loyalty, retention and advocacy

TTEC, a worldwide leading digital customer experience (CX) technology and services company has today announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live.

Volkswagen Group UK’s five-year digitalisation plan aims to transform customer experience and drive improved loyalty, retention and advocacy. Currently delivered from work-at-home agents, the program intends to shift to a hybrid model utilising both work-at-home agents as well as the centre in Leeds.

TTEC’s solution includes an increased number and blend of channels, with both the Leeds based contact centre agents and remaining home-workers delivering a greater customer experience via phone, live chat, messaging, social media and through a virtual showroom/live tour.

Adam Axelrod-Harash, Head of Customer Service Centre Operations at Volkswagen Group UK said: “Planning and implementing a transition with multiple parties involved at the best of times is a challenge, but when you put the current COVID-19 situation into the mix, it requires that extra level of detailed planning, flexibility and tenacity to ensure a smooth transition. I am very pleased to say we are now out of the planning stage and implementing an operational transition with TTEC, and on day one it has been as smooth and seamless as you would want. There has been excellent collaborative work from both the TTEC and Volkswagen Group UK project teams, and I look forward to a successful partnership over the coming years.”

Iain Banks, Regional VP, International Markets at TTEC, commented; “Digital transformation strategies are no longer optional when employees and customers need alternative avenues to work and shop. We’re very proud to partner with an industry leader like Volkswagen Group UK who have not lost focus on their customers’ needs during these challenging times.  I would like to thank everyone that has been involved as the versatility shown is testament to the strength of this new partnership, our people and the technology that we have been able to rollout. We look forward to welcoming the team into our new state-of-the-art Leeds contact centre.”

This new service follows TTEC’s recent announcement that its virtual contact centre solutions are now available worldwide.

CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Advertising and Guest/Sponsored posts:

For Masterclass enquiries:
Tel: +44 20 86386491

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


estratest reviews penis augumentation penis pills results otc sexual enhancement viagra back pain how long does viagra 100mg last masterbation tips for men viagra coupons measure dick natural viagra recipe taller bigger stronger girl penile exams mens penis do penis pumps hurt male enhancements pills erection helper oil man mega man how to feel up a guy biomanix review male enhancement zyrexin best penis pump for ed walgreens generic viagra sexy men on snapchat what turns a girl on sexually coconut oil for erectile dysfunction what foods build testosterone red ginseng for erectile dysfunction boost ultimate pills t 150 supplement sex english how to talk to your doctor about ed kamasutra pills vitamin shoppe zma how much does viagra costs legal hgh supplements viagra doesnt work

cbd charlotte cbd oil in mo cbd lab testing spruce cbd cream coastal cbd pure oil company where to buy cbd oil in oklahoma city cbd oil brand reviews high cbd tincture best cbd sleep aid seven cbd oil trumpet valve oil weed high in cbd is cbd a controlled substance does cbd oil reduce pain product school blog cannabis wiki cbd store covington how to make oil from marijuana cbd oil arthritis a cure for wellness plot pure cbd concentrate o skin care review tincture definition medical can you order cannabis oil online causes of seizures sublingual oil is cbd oil good for headaches pura vida cbd oil cbd oil weaver st market what brand cbd oil grossed the most last yr select cbd oil drops cbd oil order online us cbd dispensary no card needed tucson az cbd oil illegal in louisiana cbd daily oil

variable voltage vape pen is vaping safe while pregnant best cbd vape liquid vape mod ebay wulf vape classic instructions voopoo stick mod does vape have tobacco in it glass vape tips mini vape pens e cigarette atomizer replacement how to fix vapor lock carburetor vape juice recipies bolt ecig what is nic salts can you take an ecig on an airplane ghost stick vape how does an ecig produce smoke cheap vaporizer pen e cigarette oil vaporizer ecig cigy can vaping set off smoke alarms voopoo mojo wax vaping in hotel bathroom proper setting for voopoo u6 coil the baby beast 50 nicotine vape juice coil master 521 best single battery box mod revenger x coils trap 450 vape uwell crown mismanufactured coil vicious vapors voopoo uforce nickel coils diy vape juice flavoring drag 157w tc tcr box mod by voopoo purple resin fun facts about vaping

cbd weight loss young living weight loss trio men weight loss pills pcos pills weight loss david goggins weight loss give it 100 weight loss catelynn lowell weight loss performance weight loss avocado and weight loss what diet pills do celebrities use cinnamon and chromium for weight loss alli diet pills cvs vegan weight loss shakes diet pills help lose weight melissa mccarthy weight loss 2019 cyborg weight loss cass elliot weight loss figure weight loss pills diabetes causing weight loss vita slim weight loss fasting for weight loss plan weight loss quick meals soup cleanse weight loss thermogenic weight loss weight loss 4 diet pills marathon keto pills review malice weight loss pills medical weight loss specialists weight loss pills x fast weight loss for women the best weight loss pills in the world kickboxing for weight loss result prescription diet pills for obesity gastric ballooning weight loss quick weight loss center dunwoody ga popular weight loss supplement