Winner Focus: Virgin Money

Paul AinsworthPaul AinsworthOctober 6, 20172min

Virgin Money were always a favourite among pundits to take home a UK Customer Experience Award this year, and their presentation confirmed to judges that those predicting success were bang on the money.

The Virgin team outlined to their judging panel a series of innovative initiatives that had the ambitious goal to “make our customers love us”.

Love was well and truly in the air, as their revelations stood up to scrutiny and prompted judges to name Virgin Money first place winners in the Best Financial Services – Banking and Investment category.

The win pushed rivals Zopa Ltd into an honourable second place finish, and Virgin Money’s Head of Customer Experience, Chris Fisher told CXM what the prize meant to the firm’s team of dedicated staff.

“We are delighted to have taken first place in this category,” he said.

“Winning this award is fantastic recognition of the efforts to constantly challenge ourselves and raise the bar in terms of delivering excellent service, including unique and memorable experiences that our colleagues deliver to customers on a daily basis.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME



Contact Information

For article submissions:
Editor
Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
advertising@cxm.co.uk
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

Customer Experience Magazine Limited
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 7511106


Newsletter