Category: Uncategorized

CXM Stars

Welcome to CXM’s Top CX Stars nomination form. In this year’s edition, we need your help to nominate* someone you deem worthy of this achievement.   The CXM’s Top CX Stars will rank top 50 CX professionals and top 50 CX influencers,...

How has ‘Dreams’ used tech to drive CX?

With a boom in demand for its customer service team, Dreams needed technology that would empower its agents to deliver personable, personalised and memorable customer interactions. Dreams’ CEO and Head of Customer Services share how they use technology to drive...

Three pillars of truly effective multilingual customer support

Have you ever felt disoriented while shopping in a foreign country? If so, you know how confusing that can be. Now, imagine you’re the merchant and you’ve got a customer who doesn’t speak English. How hard can it be for...

Reasons to apply for the Gulf Customer Experience Awards 2022

There is no doubt the Gulf region is becoming a key player in the CX further development. With investments pouring into the emerging need for seamless digital services, maintaining a high-quality customer experience is taking its priority. It comes as...

Capita signs customer service contract renewal with the RSPCA

We are happy to share with you that our client Capita announced the customer service contract renewal with the RSPCA for a further eight years. What will this long-term partnership bring to both companies? Our team summarized the overall benefits...

The O2C conference is coming − get your discount today!

We are excited to announce that marcus evans will host the annual O2C conference between the 8th and 10th of November! The event will integrate virtual and physical space to offer a memorable experience to all attendees, allowing people to...

Tips for Improving CX at Your Place of Business

If there is one constant in commerce, it’s that no business would survive long without customers. This is why so much emphasis is placed on improving the Customer Experience, CX, and is especially important to businesses seeking major growth and/or...

Why do customers lie and how to deal with the issue

It’s not rare for companies to lie to customers. At some point, we have all been in situations where free products were not quite free, or services came with hidden terms and conditions. Such an approach to customer communication decreases...

Customer Experience (CX): Adapting to changing times

As the dynamo of digital and technological development drives the wheels of change faster than ever before, organisations across all sectors are having to adapt. Changes in consumer attitudes and behaviours, the effects of technology on customer experience (CX) and...

Gratitude is the ultimate employee reward

Maintaining an engaged workforce with an adequate employee reward has been more important than ever over the last 18 months. Businesses have been under immense pressure to keep the doors open. In amongst the turmoil, it’s easy to forget that...