Civica provides a wide range of solutions for the public sector and regulated private sector markets around the world. In the UK and Ireland, the company serves sectors including local and regional government, education, and social housing among others, delivering sustained growth through the development of innovative and cloud-based technology to improve customer outcomes.
Civica joins partners including Worksmart, Resolver, and Huntswood for the UK Complaint Handling Awards, which will take place in London’s park Plaza Hotel on March 5.
The Awards celebrate the very best in customer complaint handling and call centre strategies, and finalists will present in front of an expert panel of judges before the winners of the 15 categories – and the day’s Overall Winner – are announced.
Categories this year include Best Use of Customer Insight & Feedback, Most Improved Complaint Handling, and Complaint Handling Professional of the Year.
Michael Hill is Lead Consultant for Civica Digital, and Chairman of the Awards.
“We’re thrilled to be sponsoring this year’s Awards,” he said.
“It’s an informative and engaging day, and a great opportunity to learn best practice from peers and see first-hand how others are making a difference around complaints management.”
CEO of event hosts Awards International, Neil Skehel, said: “It’s an honour to welcome Civica as a partner for the UK Complaint Handling Awards. Their innovative technology solutions make them a global leader, and their influence will benefit all finalists as they compete for success in London.”