Genesys Names New CFO to Propel Cloud Business Forward

September 4, 20204min

Genesys, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO).

Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue.

Tony Bates, chief executive officer of Genesys says: “Brian has a proven track record of leading global financial organisations, driving automation and successful business transformations. With his extensive background spanning both enterprise software and SaaS businesses for numerous fast-growing companies, Brian is an ideal fit for Genesys as we further solidify our position as the leader in cloud customer experience solutions. I couldn’t be more pleased to welcome Brian to our leadership team.”

Swartz comes to Genesys from Cornerstone OnDemand, a publicly traded cloud-based people development software provider, where he was CFO since 2016. Swartz played a pivotal role in improving the company’s revenues and profitability. He brings deep expertise and strategic insights to his new role as Genesys CFO, where he will help to propel its cloud business forward. Swartz will oversee all financial aspects of the company, including financial planning and analysis, accounting and financial reporting, tax, treasury and internal audit, as well as its sourcing, facilities and information technology organisations.

“It’s truly an exciting time to join Genesys as the company drives the contact centre market forward on the cloud transformation journey,” Swartz said. “The company has enormous opportunity to disrupt the industry by making it possible for any organisation to forge deeper connections with customers so they can finally deliver on the promise of personalisation and elevate the overall customer experience.”

Before Cornerstone, Swartz served as CFO for zulily, where he helped lead the company through a successful sale process. Previously, he was CFO at Apollo Education Group and held other executive roles earlier in his career. Swartz earned his bachelor’s degree in Accounting from the University of Arizona and was previously a chairman of the board of directors for the Phoenix Children’s Hospital Foundation.


CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

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