NEW Health Sector
In partnership with the Patient Experience Network
Note From Ruth Evans

Welcome to our very special New Year Edition of the PENLetter.

As we enter 2014 we would like to wish all our readers and members a very happy, lucky and prosperous New Year!

Our aim with our PENletter is to distil the best of all the news that we have seen over the last month and to share some of the best practice from our archives.  We are keen to keep you informed of relevant events and to update our readers about items we have become aware of.  Please do let us know if you find something of interest that you think others would like to hear about or indeed if you have some of your own news to share.

And do let us know if there is anything we could do to improve this newsletter.

We have enjoyed the highest ever volume of entries to our awards which is a superb accolade to the great work being done to improve the patient experience.  The calibre was high and the judges has told us they found it both inspiring and very challenging.

One judge commented “Reading these entries made me feel truly proud of our National Health Service.  Please pass on my congratulations to everyone for what they have already achieved; winning PENNA is just the icing on the cake.”  And of course there were great entries from other organisations too.

Do join us at our best practice event on 5th February at the Birmingham and Midland Institute – both finalists and non-finalists are welcome as this is about hearing and seeing a wide range of great initiatives across the UK.

This Month’s Case Study

Prevention: The DDES Experience

Made up of 42 GP practices covering southern and eastern County Durham unitary authority, Durham Dales, Easington and Sedgefield (DDES) Clinical Commissioning Group has a registered population of 288,000.

PEN News

Children and Young Peoples’ Survey

Don’t forget copies of our children’s and young people’s survey and full report are available to download form our website:

As a result of feedback we are planning to run our first #patexphour in the New Year.  This will be a twitter hour where we focus on a specific issue and invite people to join the conversation. More information to follow after Christmas. @PEN_NEWS.

Staff Engagement News

Are Your Standards just a Suggestion?

I’m a huge proponent of setting clear, behaviour-based service standards…
read more

Local News
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Basildon Hospital is moving smiles ahead

Staff on the children’s ward at Basildon Hospital have dubbed November…
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New patient healthcare app will go live today

A SMARTPHONE app has been launched today to help patients in…
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Patients don’t need an appointment but an app to leave a message about the care at Good Hope Hospital in Sutton Coldfield

TECH-SAVVY patients at a Sutton Coldfield hospital are now able…
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News From Overseas
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Pediatric ICU nurse staffing models with more experience

Nursing leaders from 38 children’s hospitals, led by Patricia Hickey, PhD…
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Grundy Center hospital earns recognition among top ERs in U.S.

GRUNDY CENTER | A patient arrives at the emergency room at…
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Patient Discharge Plans Move Out Of The Hospital

Technology is changing the way patients receive education about their post-hospital regimen…
read more

PEN National Awards 2013

The Wait is Finally Over!

A little robin has told me the judges have completed their scoring for PENNA 2013, and an amazing 51 finalist entries made it through to this year’s Awards Day! This is more than ever before, and due the

overwhelming number of entries, and the sheer outstanding quality of submissions, our poor judges have had to be on their toes and real sticklers for detail.

Those who made it through really should be extremely proud, as this was the toughest year we have ever had in terms of quality and innovation.

The Awards Day and Conference will be held at the BMI (Birmingham and Midlands Institute), Central Birmingham, on Wednesday February 5th 2014 and anyone is welcome to attend.

Details of how to attend can be found here.

This is an all-day event, including guest speakers and a buffet lunch, exhibits and stands. There will be an opportunity to mingle and network with teams from across the UK who have taken part in the awards, and other movers and shakers in the field of patient experience.

This year we are delighted to announce that Jane Cummings, Chief Nurse at NHS England will be joining us for the day, and as one of our guest speakers.

For more details on attending this event, and of course, to find out who are this year’s fantastic finalists please visit the
PEN National Awards main website.

See you there!

Patient Experience News
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Patient experience: Not just a bumper sticker

Improving patient experience is all the rage these days. Hospital administrators…
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Can Digital Updates on Emergency Room Wait Times Reduce Patient Rage?

A new emergency room design intervention tested at London and Southampton…
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Patients calmed by ‘airport’ experience

Colourful signs and maps that show the “journey” through hospital can…
read more

Technology News

Safe, Comfortable, and Front and Center: GE Healthcare Transforms the Patient Experience

Healthcare, a unit of General Electric Company is committed to developing…
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New Portal Connects Patients to Their Hospital and Friends

Online Portal Liviam provides safe and secure method for keeping everyone updated…
read more

Other News
Calling all bloggers: #UKBA14 extends application deadline!!

The application process for the UK’s first ever cross sector blogger awards has just a few weeks left to run, with the free application deadline being extended until 15th December 2013.

The National UK Blog Awards is looking to champion the best bloggers in the United Kingdom.

These all-encompassing Awards aim to promote best practice and encourage networking in this burgeoning, innovative industry. Entry is free for individuals and businesses to encourage a wide range of entrants. With over 30% more bloggers active today than in 2010, it’s a hobby on the up with increasing numbers turning this into full time.

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