Winners of the UK Customer Experience Awards 2013 were announced during a gala luncheon in London yesterday.

Now in their fourth year, the UK Customer Experience Awards celebrate and promote excellence in customer experience across a broad spectrum of industries. Top names vying for prestigious awards included Virgin Media, Barclays, BT Group, DPD UK, LV=, Scottish Water and Disney Store.

During the morning finalists in each of the 25 categories presented their entries to independent judges at The Grand Connaught Rooms. Winners were then announced during a sit-down meal for 700, which was compered by comedian and author Dominic Holland. Guests included actress Lesley Sharp who stars in ITV’s detective drama Scott and Bailey.

Winner of the UK Customer Experience Team of the Year – Loving the Customer is British Gas and Fiona Templeton of Scottish Water was named winner of UK Customer Experience Professional of the Year. Overall winner based on points is KC – a Yorkshire-based broadband business – for their entry which won the IT & Telecommunications sector.

The Customer Experience Awards are partnered by the Cranfield Customer Management Forum (CCMF), a business network run by the Cranfield University School of Management, Centre for Strategic Marketing and Sales.

Neil Skehel, Managing Director of Awards International, said the interest in the Awards and the standard of entries for 2013 has exceeded all expectations.

“We are delighted with the quality of entries for the UK Customer Experience Awards and today gave us a chance to celebrate with the finalists and winners,” said Neil.

A Lifetime Achievement Award was presented to Cranfield University’s Professor Malcolm McDonald, an internationally-renowned marketing specialist.

The Awards are supported by Customer Experience Magazine, which will feature the winners and their stories.
To find out more please go to www.uk-ce-awards.co.uk

For further information about the awards please see www.uk-ce-awards.co.uk or
www.customerexpereiencemagazine.co.uk or call Press Officer Tracey Pastor on
07952 931844

WINNERS

AUTOMOTIVE & TRANSPORT
CONTACT CENTRE – LARGE
CONTACT CENTRE – SMALL: Retail
CONTACT CENTRE – SMALL: Services
FINANCIAL SERVICES – BANKING AND INVESTMENT
HOSPITALITY, LEISURE, RETAIL & TOURISM
INDUSTRIAL (UTILITIES/CONSTRUCTION / ENGINEERING / MANUFACTURING)
INSURANCE SERVICES
IT & TELECOMMUNICATIONS
NOR FOR PROFIT/PUBLIC SECTOR
PROFESSIONAL SERVICES
SME (sponsored by Sage (UK) Ltd)

DISCIPLINE SPECIFIC CATEGORIES

BRAND & CRM
BUSINESS CHANGE OR TRANSFORMATION (sponsored by Steria)
DIGITAL ( sponsored by Global Reviews)
EMPLOYEE ENGAGEMENT: Financial Services
EMPLOYEE ENGAGEMENT: Loving the Customer
INSIGHT & FEEDBACK: IT, Systems & Telecoms
INSIGHT & FEEDBACK: Loving the Customer
NEW PRODUCT, PRODUCT IMPROVEMENT
SOCIAL MEDIA (sponsored by LV=)

INDIVIDUAL/TEAM CATEGORIES

CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR
CUSTOMER EXPERIENCE TEAM OF THE YEAR: Loving the Customer
CUSTOMER EXPERIENCE TEAM OF THE YEAR: Financial Services
CUSTOMER EXPERIENCE TEAM OF THE YEAR: IT, Systems & Telecoms

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