Digital CX technology and services company TTEC has announced a strategic partnership with software firm Pegasystems, Inc, to offer clients “industry-leading digital transformation solutions” to optimise Customer Experience within their contact centres. 

With the partnership, Pega’s intelligent automation and customer engagement suite, combined with TTEC’s Customer Experience as a Service platform, will provide the backbone of optimised, digitally driven employee and customer experiences managed by TTEC Digital.

As part of the strategic partnership, TTEC and Pega will go to market together, accelerating autonomous and augmented CX across the front, mid and back office to enable a one-office contact centre solution for customers.

Jonathan Lerner, President of TTEC Digital said: “We were deliberate in choosing Pega as a best-of-breed software partner to significantly strengthen the power of TTEC’s CX as a Service platform for clients. We are excited to go to market together with unparalleled solutions that empower human-centric digital transformation at the world’s leading organisations.”

Eric Musser, VP, Partner Ecosystems, Pegasystems added: “As consumers demand better customer experiences when interacting with contact centres, organisations need the technology to modernise and optimise their operations to meet these high expectations.

“This partnership with TTEC will help us better enable our clients with industry-leading, AI-based solutions that help fulfill their digital transformation goals within their contact centres.”

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