Author: Charles Bennett

Extensive Read: Building the Business Case for CX in a Compelling Way!

The Customer Experience community desperately needs the ability to effectively measure its impact on company performance, way better than it currently can. CX strategists are continually reporting incredible potential but take up, although increasing, is nowhere nearly rapid enough. One CEO told...

Extensive Read: Tips to Accelerate Customer Experience Implementation in Your Organisation

Are you aspiring to move into a Head of Customer Experience role or are you already either there or in a position of influence and looking for ideas on how to accelerate effective delivery into the corporate? When I say accelerate...

Try This Innovation Technique

One of the things I promise in my workshops, is I can teach people how to innovate. I was born naturally “left brained” and jealous as hell of those natural innovators who think differently from the rest of us. I...

Where Will Tesco’s Be In 5 Years Time?

Great news for Tesco. They are reporting its best sales growth at the end of last quarter for more than 5 years. With Christmas sales above expectation their company is excited to be projecting at least £1.2 billion profit for...

Introducing New Customer Experience Thinking for 2017

Customer experience is proportional to revenue, at least that’s what “best practice” thinking has taught us. There is new thinking emerging based around distinguishing customer outcomes from customer experience. It adds a new dimension which helps companies differentiate from their...

4 Principles That Will Help You Become More Innovative

Innovators are different. They think differently, they’re more creative, they can appear crazy, but they also solve problems that other people struggle with. They find the ideas nobody else sees, and their thinking stands out as unique. All of which puts...