Author: CXM Editorial

The Customer Experience Business

Last month, in July, I gave a keynote speech at the Inman Connect Conference in San Francisco. At the 2010 conference we were awarded the highly-acclaimed title, “Inman’s Most Innovative Brokerage”. We won the award for our thought leadership in...

UK Customer Experience Awards 2012

The creme de la creme of Customer Experience Management gathered in Covent Garden on Friday 21st September to recognise and celebrate the excellence of their teams at the UK Customer Experience Awards sponsored by InsightNow. The Finals & Gala Awards...

The day in pictures…

Finalists, judges, sponsors, exhibitors and guests all played their part in making the UK Customer Experience Awards sponsored by InsightNow, a day to remember. So how did the camera see the day..? ...

Can you define Customer Experience?

This is how the winner of our iPad competition defined what Customer Experience means to them… <strong>’Customer Experience is every meeting, every call, every email, every query, every document and every system.  It is every interaction and every thought our client...