Category: Employee Experience

Half of Employees Feel Neglected by Bosses, New Research Shows

The findings of research done by MHR reveal that 53 percent of all employees believe their employer is not showing concern about their mental health well-being during the current lockdown. The research involved 5,000 UK employees, two-thirds of which (66 percent)...

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A laptop and a pen represent the digital workspace setting.

Streamline your digital workspace to curb tech fatigue

We believed that digital technology would bring seamless collaboration and boost the productivity in our digital workspace. The reality turned out differently.  Over 80% of companies believe that they still need to improve their collaborative working methods to hit their productivity...

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The Coronavirus Pandemic Presents Excellent Opportunities To Improve EX. Here’s How.

The coronavirus pandemic blindsided every organisation. It not only disrupted business; it also exposed the vulnerabilities in employee experience (EX) and workforce strategy that executives thought they had plenty of time to address. For example, when only 10 percent of a...

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Easy as ABC: Employee Recognition and How To Do It Right

Employee recognition is key to the success of any organisation, but whilst this fact has been well established, it seems there is still a lot of room for interpretation. For example, a statistic published by World at work states that the...

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A person sits on the rocks thinking about improving CX with the help of hiking tips.

Ask the Mountains: Improving Your CX with These Unexpected Hiking Tips

I love the mountains. I love the feeling of freedom and to be on top of the world. The way you connect with nature, friends, family and yourself is unique. Interestingly enough, as a CX champion, I feel in a similar...

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Frontline Anxiety: Why Helping your Customer-Facing Employees During Covid-19 is Vital

Helping staff manage their fear and anxiety will be essential as we move through the Covid-19 pandemic and for those employees in vital customer facing or frontline roles this is going to be especially important. Most organisations have recognised their legal...

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The Importance of Customer Experience Recovery

Have you ever experienced a truly terrible customer experience and felt like the offending organisation just didn’t seem to care? The likelihood is that you didn’t go back for more. But what if they could have turned it around? What...

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Making Remote Work – Work

On Monday the 16th of March began the week that turned all of our lives upside down. Coronavirus hit the UK with a force and the circumstances forced entire companies to work, collaborate, and socialise remotely for weeks on end,...

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Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

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Remote Control: Keeping Your Employees Safe With Remote Working

Companies around the world are telling employees to work from home to protect themselves from catching coronavirus and to stop it spreading. Business continuity is not the only reason for employees to work from home – remote working increases productivity, results...

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