2020 Content Calendar

Customer Experience Magazine welcomes contributions on a range of topics to be considered for publication. Below is our suggested content for 2020.

Please send all submissions to the Editor at paul@cxm.world.

January

Post-seasonal retail results and reviews

February

Seasonal retail (Valentine’s Day); contact centre strategies; ombudsman services and ADR

March

Complaint handling; The UK Complaint Handling Awards; Artificial Intelligence

April

Customer journey mapping

May

Employee Experience; The UK Employee Experience Awards; recruitment

June

Seasonal retail (summer); personalisation in CX

July

Digital Experience; tech solutions & innovations; Independent Retailer Week

August

CX transformation strategies

September

The UK Customer Experience Awards

October

CX Day; Customer Service Week

November

Black Friday; seasonal retail, National Consumer Week

December

Cyber Monday; seasonal retail

Contributors



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Contribute

Become a CXM contributor



Ian Golding

Certified CCXP Trainer and CX influential



Lara Plaxton

Head of HR at FDM Group



Andrew Ardron

Founder of ProspectSoft



Bill Safran

CEO of Vizolution



Christopher Brooks

Director, Lexden, Customer Strategy Consultants



Clint Oram

Chief Marketing Officer at SugarCRM



Flick Hardingham

Founder and Director of Habit



John Tschohl

International service strategist and speaker



Mandy Holford

Director of Customer Services at Echo-U



Phil Durand

Director Customer Experience Management



Sue Duris

Director of Marketing and Customer Experience



Harry Djanogly

Inside Sales Manager



Dayle Hall

Senior Vice President of Marketing



Simon Fraser

Senior Director of Customer Experience Strategy



JC Ramey

CEO of DeviceBits




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A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


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Contact Information

For article submissions:
Editor
Paul Ainsworth
paul@cxm.co.uk

For general inquiries, advertising and partnership information:
alexandar@awardsinternational.com
Tel: 0207 1932 428

For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

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