2020 Content Calendar

Customer Experience Magazine welcomes contributions on a range of topics to be considered for publication. Below is our suggested content for 2020.

Please send all submissions to the Editor at paul@cxm.world.


Post-seasonal retail results and reviews


Seasonal retail (Valentine’s Day); contact centre strategies; ombudsman services and ADR


Complaint handling; The UK Complaint Handling Awards; Artificial Intelligence


Customer journey mapping


Employee Experience; The UK Employee Experience Awards; recruitment


Seasonal retail (summer); personalisation in CX


Digital Experience; tech solutions & innovations; Independent Retailer Week


CX transformation strategies


The UK Customer Experience Awards


CX Day; Customer Service Week


Black Friday; seasonal retail, National Consumer Week


Cyber Monday; seasonal retail


Become a contributor


Become a CXM contributor

Ian Golding

Certified CCXP Trainer and CX influential

Lara Plaxton

Head of HR at FDM Group

Andrew Ardron

Founder of ProspectSoft

Bill Safran

CEO of Vizolution

Christopher Brooks

Director, Lexden, Customer Strategy Consultants

Clint Oram

Chief Marketing Officer at SugarCRM

Flick Hardingham

Founder and Director of Habit

John Tschohl

International service strategist and speaker

Mandy Holford

Director of Customer Services at Echo-U

Phil Durand

Director Customer Experience Management

Sue Duris

Director of Marketing and Customer Experience

Sonja Kotrotsos

Head of GTM & Alliances

Sunil Tanuku

VP of Delivery, Technology & Business Services

Simon Fraser

Senior Director of Customer Experience Strategy

Alon Ghelber

Chief Marketing Officer at Revuze

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

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Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


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