Tag: Customer insights
PodPlays elevating podcast listener experience with Alida Touchpoint
The podcast market is rapidly booming. Listeners love to hear good storytelling and uncensored, spontaneous conversations. To stand out from the crowd, however, producers need to constantly deliver an exceptional podcast listener experience. The CXM team shares exciting industry news...
Engaging Customers in the Post-COVID-19 World
As we continue to live through a global pandemic, one certainty is that COVID-19 has changed many aspects of our lives forever. In particular, consumer life and behaviours have been remodelled by the crisis. It’s a challenging and still evolving...
Issues with Customer Insights: 3 Things You Might Want to Review
A recent report published by Revuze, a no-touch analytics platform examines the possible issues in understanding your customers while offering a self-service solution that solves it all. Customer insights require time, effort and maintenance since all customer data today is gathered...
Confirmit Releases COVID-19 Resource Hub to Help the Insight Industry
Global CX and market research solutions provider Confirmit announces the COVID-19 Resource Hub programme of solutions to support the insight industry, lending a helping hand in building stronger future for organisations. The initiative will provide insight professionals a platform to interact...