Tag: Employee Engagement

wellbeing benefits healthcare benefits at work

Gen Z and Millennials demand better mental health and wellbeing benefits

A recent study has found that 78% of new employees, mostly Millenials and Gen Z, are driving demands for better health care and wellbeing benefits, unlike their older colleagues.  The survey from Simplyhealth reveals a significant generational divide in workplace benefits....

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not taking annual leave stuck in the office burnt out burnout

UK workers burnt out from not taking full annual leave allowance

Only 35% of UK workers are making full use of their holiday allowance. 65% are not using their full annual leave allowance. The research comes from a new study by Breathe. “The trend towards employees not taking their full annual...

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shift shock - workers unhappy in their new positions

Shift shock phenomenon has found employees aren’t compromising standards

New research has found that more than half (53%) of UK workers admitted leaving their new job within six months as it did not meet their expectations. This “shift shock” is being perceived as the position being completely different to...

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quality assurance human focus people focus customer focus understanding individuals

Improve quality assurance by creating a deeper human understanding

Quality assurance (QA), in its simplest terms, means checking that a product or service is completely up to scratch. So, when MVF set out to better its QA, its aims were high to create genuine value and assure that what its...

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skills gap

UK’s skills gap hampers career progression

A widening skills gap in the UK is threatening both employee progression and business success, according to new research. ADP’s People at Work 2024 report reveals a global workforce increasingly doubtful about employers’ commitment to skill development. This skepticism is particularly pronounced in the...

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Leader essentialism helping teams through burnout

Essentialism essentials: Steps for leaders to empower teams through burnout

Burnout has become an all-too-familiar spectre looming over our workforce. With a staggering majority (86%) of employees grappling with the debilitating effects of burnout, it’s no wonder that anxiety, depression and sleep deprivation have become so commonplace. And the consequences are dire....

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CMO role

Reimagining the CMO Role: Empowering Growth in a Dynamic Market

In January, Fortune published an article that explored the ‘shrinking role of the CMO.’ The surrounding conversation, which called for the elimination of the Chief Marketing Officer, has stirred both concern, disappointment, and a ‘are we really here again’ attitude in the...

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This Week in CX

This week in CX: 54% of employees are trapped in a career dead-end

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at research into AI’s role in mental health, global economy shifts and why the majority of employees are not satisfied with their career choices. Key...

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employee experience design

Employee experience design as a lens and valuable tool

It feels like everyone is bought into the idea of employee experience. It’s a hot topic in most HR circles. It’s become a profession in its own right. But how many companies are truly embracing it? What if it wasn’t an all or nothing? Just imagine a workplace where everything is carefully designed around your...

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women in leadership in contact centres

Breaking barriers for women in leadership: 4 simple tools to enforce in your organisation

It is no secret that it is more difficult for women in business to achieve leadership positions within their organisations. There are several reasons for this, including gender bias, lack of opportunities, and work-life balance challenges. Women in leadership is a...

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