Author: CXM Editorial

Success factors to help SMEs stand out from the crowd

Mazars, a leading specialist in audit, tax and advisory services, has identified a number of interesting insights into the specific actions that SMEs need to take to stand out from the crowd. The study, which covers the period from 2008 through...

eDigitalResearch mark another succesful year with 20% growth

Leading Voice of the Customer specialists eDigitalResearch have recorded yet another record-breaking, successful year with turnover now hitting £7.5million in the past twelve months, resulting in 20% year on year growth for the company. The rise in revenue was generated from...

Youstice steps in to solve online disputes

Youstice is a name you could be hearing more of as it promises a multi-lingual solution to on-line shopping disputes. With the ongoing growth in on-line business there are millions of unresolved shopper disputes – and Youstice is advocating a new...

Face For Business – UK Caller Satisfaction Survey

The introduction of Internet based business has continually evolved the way companies interact with their customers. Many businesses question whether they have the right method in place in order to effectively communicate with customers trying to get in touch with...

Is your business ready for new technologies?

Introducing more powerful and often more complex systems in a business can stretch the internal resources and capabilities of the organisation. It is important to recognise the ability, readiness and willingness of an organisation to adopt and use new technologies. Customers...

5 Successful Strategies for Making CRM an Enterprise Portal

Customer data is a powerful resource that can be shared across corporate departments to improve operational efficiency and sales effectiveness. With convenient access to actionable data, salespeople can build strong relationships with customers by leveraging the latest information from ERP...

How to drive significant online growth using your data

In any business it can often be difficult to understand how and where your next growth spurt will come from. In this article we will share some of our knowledge and past experience in giving you a few areas in...

Spotlight on the Judges

As part of an occasional feature we focus on Nicky Bramley, Head of Customer Service at Adapt, who is one of the experienced Judges at this year’s Digital Experience Awards. We asked Nicky a few quirky questions to find more...

Engaging with the non-engaged

Engagement, it’s one of the marketing buzzwords du jour but the miss and overuse of it has made marketers lose track of what consumers actually want. Targeting a so called ‘engaged’ audience has become a marketers dream as they are easy...

We All Benefit

A return to the customer focused principles of insurance InShared is a Dutch online general insurance company with an unusual customer focus. Only 20% of its premium income is used to fund its business operations. The remainder is used...