Paul AinsworthPaul AinsworthNovember 28, 2017


A group working to make Northern Ireland’s public sector accessible to more people than ever before via digitisation has been honoured at the UK Digital Experience Awards 2017.

The Digital Transformation Service, which was created by the NI Department of Finance, won the Digital Team category at the November 22 awards in Wembley Stadium.

Judges learned during the group’s presentation about how the DTS is transforming citizen services across Northern Ireland’s entire public sector, including government departments, and bringing it into the digital age while also improving and simplifying the user experience.

As a result of the team’s ‘digital first’ ethos, the primary method for residents of Northern Ireland to interact with government services has become online portals.

After accepting the award on behalf of his colleagues, Trevor Steenson, Digital Transformation Programme Director said:

“As a small team, winning the Digital Team award in the UK Digital Experience Awards 2017 will help to raise the visibility and credibility of the work of our team both across the Northern Ireland Public Sector and the wider IT community.

More importantly the award gives well deserved recognition to all the team members for their hard work, passion, perseverance and dedication to the programme.”

Meanwhile, the runner-up award in the Digital Team category was presented to B&Q in partnership with Digits Industries Ltd.

Paul AinsworthPaul AinsworthNovember 28, 2017


One of Britain’s best-known mobile networks has claimed an impressive two titles at the 2017 UK Digital Experience Awards.

Three, which revolutionised the mobile market when it famously launched as the first video phone network, entered two categories at the Awards International event in London’s Wembley Stadium.

Following presentations to the judging panel, the Three delegates learned they had won both categories they entered: Mobile Strategy and Use of SEO.

In their bid for Gold in Mobile Strategy, the team outlined the company’s digital shift of customers towards an ‘app-first’ future, while the presentation to Use of SEO category judges focused on how the firm’s omnichannel SEO pilot delivered exceptional online and offline results for customers.

Three’s success meant Virgin Train’s were awarded Silver in the Mobile Strategy.

Speaking to Customer Experience Magazine after the event, Jacqueline Harper, Director of Online at Three UK, said:

“We’re delighted to have been recognised for our mobile strategy and use of SEO at this year’s UK Digital Experience Awards. Every year, we make significant investments to deliver the best mobile experience for our customers.

We also have leading experts in our business to help us craft innovative SEO strategies so that we can reach new customers across multiple channels. These wins are a testament to the hard work of everyone involved.”

Paul AinsworthPaul AinsworthNovember 28, 2017


Trade technology firm Traydstream has taken home the award for best Financial Services & Fintech in the UK Digital Experience Awards 2017.

The company – which has offices in London and Cardiff – is known for its holistic approach to the digitalisation of trade finance, with a focus on the automation of key processes including document discrepancy-checks.

Traydstream uses cutting-edge technology to convert data to a digital format, and is leading the way in an industry increasingly aware of its need to reform.

Meanwhile, earning Silver in the same category was Divido Financial Services Ltd.

Welcoming their success at the UKDXAs, Traydstream co-founder and Chief Operating Officer, Uzair Bawany, said:

“It’s been a challenging and fascinating journey to date; receiving this award is wonderful recognition of our efforts to reform a sector crying out for change. It is only the beginning of Traydstream’s future impact on the industry.”

Paul AinsworthPaul AinsworthNovember 28, 2017


Digital innovators Startle International were among the biggest winners at this year’s UK Business Awards, leaving Wembley Stadium with a total of three ‘Don’ trophies.

The company is based in Surry and helps big name brands including Ramada International and BP achieve “higher customer spend through digital venue experiences”.

Staff arrived at London’s most iconic venue on November 22 to present to judges in four categories, and left their panels satisfied that they are among the most exciting firms in the UK today.

An employee-first culture helped cement a Gold win in the Best Place to Work category, pushing Wickes in partnership with Blue Sky Performance Improvement into second place as Silver runners-up.

Startle’s second Gold was in the Innovation – B2B category, where they knocked Digital Shadows into second place, while they just missed out on the Team of the Year title, coming second behind worthy rivals Language Empire Ltd.

Startle’s Marketing Manager Melanie Frazer-Reid said afterwards:

“We’re over the moon to have won in two great categories at the UK Business Awards, with both of these areas being very important to us as a business. Our success is a testament to the hard work that our team put in, and we’re incredibly proud of the dedication of every team member that has helped Startle get this far.”

Speaking of the work put in to achieving success in two of the most prominent UKBA categories, Melanie continued:

“Our awards entries and presentations focused on how our strong employee culture has enabled us to grow from a start-up business to an industry leader. Without this ’employee first’ way of operating, our growth as a business wouldn’t have been possible. We look forward to building on this success by continually innovating and cultivating a culture that delivers leading media and technology solutions for the retail, hospitality, and leisure industries.”

Paul AinsworthPaul AinsworthNovember 27, 2017


A new digital service for tenants that will ultimately lead to thousands of new affordable homes has earned Richmond Housing Partnership a UK Business Award at the 2017 finals in Wembley Stadium.

The company’s RHPi service impressed judges at the November 22 event, when it was outlined how the technology is saving the firm money and allowing them to channel more funds towards the construction of new homes.

As a result, they were named winners of the Not for Profit and Charity category.

RHP’s Chief Executive David Done said his team were “thrilled” to have walked away with a coveted ‘Don’ trophy for their innovative service – the first of its kind launched in the UK.

“RHPi is designed to significantly reduce our operating costs whilst also improving the speed, convenience and overall experience for customers through quick and easy to use online services,” David explained.

“As part of the service, people will get a good quality, smart home on a five-year fixed term tenancy. Customers are entitled to essential and emergency repairs and 24/7 access to online services. There’s even the opportunity to receive digital employment advice and support. The icing on the cake however, is the cash-back customers will receive at the end of the five years if they’re in a position to move on and have been a good tenant– a helping hand with their next step.”

David said RHPi was trialled in April 2016 before being fully rolled out one year later.

“Already we’re seeing signs that it’s both an improved service – our tenant satisfaction has gone up – and is lower cost, as we’ve seen a reduction in our operating cost per home. The savings we make are going to help us invest £250 million over the next six years in building a further 2,000 affordable homes.”

Paul AinsworthPaul AinsworthNovember 27, 2017


Gas suppliers SGN were among the firms who enjoyed double wins at the recent 2017 UK Business Awards.

Representatives of the company, which is headquartered in Horley, travelled to Wembley Stadium to compete in two categories: Utilities and Innovation – B2C.

The firm was ultimately successful in both, claiming the Gold trophies ahead of Innovation -B2C runners-up Zapgo Ltd.

During their presentation to judges, the company outlined how cutting-edge robotics were “revolutionising the way gas utilities inspect and repair” their network, improving their services to customers.

SGN Innovation and Technology Manager Gus McIntosh said after the ceremony:

“We’ve worked very hard on getting our robotics projects to the point they are being used in day-to-day operations. By embracing the new technology our customers are reaping the benefits of less inconvenience, traffic congestion and excavations in the road.”

Paul AinsworthPaul AinsworthNovember 27, 2017


Leading logistics specialist Pallet-Track is celebrating double success at the 2017 UK Business Awards at London’s Wembley Stadium.

The Wolverhampton-based firm was named the Gold winner in the Operational Excellence category, in which they overcame stiff competition from Silver runners-up Tech Mahindra.

The company – which was founded in 2004 and recently recorded its 20 millionth pallet milestone – also took home a Special Commendation for Delivery and Logistics for their outstanding freight services to customers.

Founder and Managing Director Nigel Parkes told Customer Experience Magazine:

“It goes without saying we’re delighted to be recognised by our peers in the business world. We believe our track record speaks for itself – if you invest in people, they will invest in your business, and a happy workforce is a productive one. We go about our business in a socially responsible and innovative way, which has helped us grow significantly, and we’ve also maintained the attention to detail and customer service which has enabled us to build our reputation.”

He added:

“We’re extremely proud of what we’ve achieved over the last 13 years, and long may it continue. However, there is certainly no danger of us resting on our laurels.”

Paul AinsworthPaul AinsworthNovember 27, 2017


A Wrexham sporting equipment firm scored a huge goal at the UK Business Awards 2017 by netting a prized trophy.

Net World Sports was named the winner of the SME – Incorporated for less than 10 Years category, beating Nottingham’s Yu Energy, which took home the Silver title.

The company’s fast growth raised eyebrows among judges during their presentation, and after accepting the prize during the ceremony at Wembley Stadium, Net World Sports’ Communications Manager Chris Owens told CXM:

“As the UK’s biggest-selling football goal manufacturer, it’s incredibly fitting that this amazing awards victory should come at the stadium known to many across the world as the spiritual home of football.

“With this particular award, the judges were assessing whether a business truly understands the needs of their customers. This is something all our team works tirelessly to do, from our customer care and sales staff speaking on the phones or replying to emails, or our web and marketing departments ensuring our websites are clear, concise, and compelling, through to our procurement team developing the best possible products, and our warehouse and operations teams going the extra mile to provide the quickest delivery times.” 

Chris added:

“It’s thanks to their outstanding work that our customers keep coming back to us again and again, and it’s their continued dedication that keeps us growing at such a phenomenal rate. This fantastic accolade from the UK Business Awards is richly-deserved recognition for their ongoing efforts and we are extremely proud to have won.”

Paul AinsworthPaul AinsworthNovember 27, 2017


Patron Capital has taken home the Gold trophy in the 2017 UK Business Awards category for best Financial Services.

The pan-European institutional investor, which focuses on property backed investments, was named victor for backing start-up Optimum Credit – now a leading second-charge mortgage lender in the UK, which completed the first public securitisation of second-charge mortgages by a UK lender since 2004.

Established by a very experienced senior management team, led by Sam Marshall, and backed by Patron Capital, the company wrote its first loan in 2014. The business has since become a market leader in the non-bank mortgage space, with more than 20 percent market share, and lends around £200 million each year.

Keith Breslauer, Managing Director of Patron Capital, told CXM:

We are thrilled that the faith we placed in the Optimum Credit team back in 2014 has been recognised and we believe that significant growth is yet to come. This was a unique transaction for this asset class and a major achievement for a dedicated team and the loan assets, and further establishes the company as a market leader.”

Paul AinsworthPaul AinsworthNovember 27, 2017


Having a whale of a time at the UK Business Awards 2017 were the winners of the Retail and e-Commerce Category.

Blue Whale Spa Ltd, which builds energy efficient hot tubs, was named the Gold winner in the category at November’s ceremony in Wembley Stadium in London.

The panel of judges listened intently to Blue Whale’s presentation before naming them winners ahead of fellow category entrants Angel Remy Hair Extensions.

Viktoria Lellei, the Nottingham-based outfit’s Marketing Manager, told CXM their team was “thrilled and honoured” to receive the prestigious award.

“It has been a long journey and as a company we grown and learnt a lot. This is a fantastic achievement for our teams and highly committed staff. As being a winner of this award, we are delighted to have been recognised to industry leading products and services,” she said.

“The strength of our innovation and technology helped reinforce our ambition to be the market leader hot tub manufacturer and supplier in the UK. We heavily invested in technology, built strong online presence by launching new e-commerce websites, brands, and developed strong partnerships with major retailers. This summer we purchased and moved into a 26,000 sq ft showroom and offices in Nottingham and opened the UK’s biggest showroom, which showcases 35-40 hot tubs at any time.”

Explaining the firm’s foothold in the competitive sector, Viktoria continued:

“Fundamentally we wanted to create market leading hot tubs with the best specification for the lowest possible price. We adjusted our production lines, improved our processes, took on board several large finance providers and analyse every conceivable piece of information we could. As a result, we are now able to provide the UK market with high-quality hot tubs at discounted price.”

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