Category: Digital Experience

The Rise of the Independent Retailer

This month sees the launch of Lightspeed eCom in the UK, following the acquisition by the powerful point-of-sale business of Amsterdam-based eCommerce software company SEOshop. The company now serves 34,000 businesses in more than 100 countries, processing £7.8 billion in...

How Powerful is Your Reach? 50 Most Digitally Engaged and Influential Global Brands in 2015

Lithium Reveals 2015 Social Power Ranking As a company with one of the largest digital footprints in the world, Lithium Technologies announced the definitive list of brands that are leveraging social approaches to connect, build trust and drive advocacy with customers,...

Mobile Experience Will Be Crucial in the CRM Space

CXM Interview with Larry Augustin, CEO of SugarCRM CXM: Larry, you’re in the business that is undoubtedly all about customer relationships. How do you keep taking your customer experience to the next level? Larry: Every business is all about customer relationships. Whether...

Data Migration off to a Flying Start

Data Migration is critical to the success of your CRM solution. The Royal Air Forces Association case study highlights how to implement a succesful data migration project. The Client The Royal Air Forces Association, one of the largest membership associations in the...

Live Happiness: Finding the Data that Really Matters

Much has been said about the ability of “big data” to track and predict customer purchase behaviour. A future has been heralded for full automated marketing, sales and customer service functions – a self-service model with Artificial Intelligence handling all...

Learning from the Masters of Customer Loyalty

Infographic provided by Genesys Interesting links: Starbucks keeps buzz going with customer loyalty: Estimize Why personalisation is the key to gaining customer loyalty Using Technology to Improve Customer Loyalty ...

Swipe Left to Share your Opinions

Users have the ability to provide, and receive feedback in real-time in a fun and engaging new App from Toluna Toluna, the industry’s leading digital marketing research and technology provider, launches the Toluna Mobile Member App. The revolutionary App empowers users...

Meet Nautiz X8, a Versatile Tool for Field Workers

Handheld’s NAUTIZ X8 ultra-rugged field computer gets new customizable add-ons Handheld Group, a leading manufacturer of rugged mobile computers, announced new expansion pack features for its NAUTIZ X8 rugged PDA. The new functionalities will make the NAUTIZ X8 even more versatile...

Read Brandwatch’s Exclusive Report: Customer Service – Social Listening in Practice

An extensive study by Natalie Meehan, the Content Manager at Brandwatch The rapid growth in digital in the past few decades means that we can all choose to buy our products and services from a global marketplace. As consumer choice increases, the...

With the Right (Cart)Assist, You Can Reduce Contact Centre Costs by 50%

Goodman, UK electronics specialist, sees 83 per cent success rate in resolving first time customer queries using robust self-service system As 48 per cent of consumers site call centres as their most frustrating customer service channel, leading entertainment technology brand, Goodmans,...