Category: Customer Experience

Blow to March Events in Dubai as Coronavirus Shutdown Continues

Fears over the coronavirus outbreak have forced the cancellation or postponement of a number of events in the UAE, as authorities urge people to avoid “panic” over the potential spread of the disease. The Art Dubai 2020 fair, the Taste of...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Dubai’s Saphyte to Challenge CRM Software Market Popular CRM software such as Zoho, Salesforce, Hubspot, Pipedrive, and others are getting UAE-based competition, with the launch of Saphyte. The expected...

Disloyal: Brands Failing to Attract Younger Customers to Loyalty Schemes

Brands are failing to engage younger generations with their loyalty programmes, according to a new whitepaper. A report by Mando-Connect and YouGov reveals that while 76 percent of British people are currently members of loyalty programmes, some 44 percent of men...

Forbes Business Council Honour for CX Consultant Naeem Arif

Midlands-based CX consultant and author Naeem Arif has been accepted into the Forbes Business Council, a growth and networking organisation for successful business owners and leaders worldwide. The founder of NA Consulting and Director of United Carpets, Naeem was vetted and selected by...

Refresh Your Skills at Freshworks Online Summit

CRM software specialists Freshworks is bringing together a community of experts in Customer Experience and IT solutions for an incredible one-day online summit. The Refresh Connect summit is set to take place on March 12 and will feature speakers from across...

On the Right Track: Six Common Failures to Avoid in Customer Journey Mapping

Not too long ago the customer journey was fairly simple to track and evaluate. There were a limited number of channels for customers to browse or make purchases via. Nowadays, the utilisation of smart tools that make the customer’s journey easier,...

You are Where you Live: How Listening to Localised Digital Signals can Transform CX

The start of 2020 brought yet more stories of doom and gloom on the high street. While it’s relatively easy to identify the problems, the solutions are far less clear. Search for “high street decline” on Google News and you’ll...

Building CX Muscle in Brussels: How a new Network is Boosting Customer Centricity in Belgium and Beyond

Customer Experience in the heart of Europe is advancing in leaps and bounds thanks to the passion of a growing network based in Belgium. CX Brussels was founded by Jonathan Daniels and Hannah Centeno, with the ambition of building a strong CX professional...

What Yoda can Teach About Hyper Personalised Experiences

If Yoda were to discuss hyper-personalisation in 2020, he might say: “Trust leads to data, data leads to knowledge, knowledge leads to wisdom, wisdom leads to hyper-personalised experiences, hyper-personalised experiences lead to loyalty and finally – loyalty equals survival.” But while...

Confirmit Acquired by Verdane Ahead of Dapresy Merger

Global CX and market research solutions provider Confirmit is set to merge with data visualisation reporting firm Dapresy following Confirmit’s acquisition by North European specialist growth equity investor Verdane. The major investor in Dapresy, Verdane will merge the two companies to create a combination of solutions that “will be...